Computer keeps shutting down

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fourtytwocents
fourtytwocents's picture
Computer keeps shutting down

At work I have a HP Pavilion Slimline.  The dang thing keeps shutting down on me without warning. I can't figure out what the freakin problem is!!! I have run a hard drive test, system check...just about every check you can do in Vista and nothing...can someone who is familiar Vista help me out please?  Short of reformatting the whole thing, (which is unlikely since it's not mine)...i'm out of ideas!!!

At work I have a HP Pavilion Slimline.  The dang thing keeps shutting down on me without warning. I can't figure out what the freakin problem is!!! I have run a hard drive test, system check...just about every check you can do in Vista and nothing...can someone who is familiar Vista help me out please?Innocent  Short of reformatting the whole thing, (which is unlikely since it's not mine)...i'm out of ideas!!!

PatO7
Re: Computer keeps shutting down

have you cleaned out the dust in your computer lately? most computers will shut off intermittenley when dust has accumulated to prevent overheating to major components.

also check your power supply. 

good luck 

Anonymous Visitor
Re: Computer keeps shutting down

my problem is the same but also my internet browers shuts down randomly with no warning ive tryied using diffrent browsers but tono sucsess ive check mscnfig for any enlcuive trogans ive got avg 7.8 it says my computert is fine but ive even reistalled windows its still thier

iamthedevil
iamthedevil's picture
Re: Computer keeps shutting down

I was getting around to eventually posting about the same exact thing. My wife has a new PC, I'm going to go out on a limb and guess the same model, that has been shutting down or locking up since practically out of the box.

Here's the details:

HP Pavillion Slimline s3120n TV PC

AMD Athlon 64X2 Dual-Core 4200+

 

I did a search and read that some people were having trouble with this particular processor when playing a graphically-intense game or the like, but this P.O.S. locks up just sitting idle. I tried to do all the Windows or HP troubleshooting, but I honestly haven't messed with it enough to know more. She needed a dependable computer for work, so her old one is getting the job done while the new one sits and collects dust...

Anonymous Visitor
Re: Computer keeps shutting down
OUr HP pavilion keeps shutting down too. I had a new hard drive put in and now I get a low memory on drive D message upon startup and it still keeps shutting down. Drive D is the recovery drive.
jewels
Re: Computer keeps shutting down

Well I don't have that particular pc, nor do I have vista. But I have 2 compaq laptops and the damn things always run hot. Never had this problem with dell laptops. (Since it's the same co, figured it might matter.) Although in my experiences the intels seem to run hotter than the amds. I always have small fans set up blowing on the fan area to keep the damn things cool. With one of them-it won't run more than 2-3 hours without an additional fan (with the fan it will run continuously for days w/o issues). Not really sure if that's the problem for you guys or not-but if buying a 5 dollar fan at walmart and aiming it at your tower solves your problem, then it's worth a shot.

iamthedevil
iamthedevil's picture
Re: Computer keeps shutting down

I doubt it would be so simple- I'm just not that lucky. I'm thinking some kinda processor/hardware issue with this model, but I hope I'm wrong.

Ashton
Re: Computer keeps shutting down

It's the computer shutting down thread!!!

Seems to be endemic;-)

Well, the usual rules apply with a couple of twists..

Did you vista users download the latest service pack (sp1)?

You need to take a look at your event viewer log after this occurs and you boot back up. The easiest way to get to that is Start->Run->type in eventvwr.msc-> the error will probably be located in system->may as well check the application log too->use the clipboard icon in the error window to paste the error into a notepad.

From there, you can either paste here and if I get a second I'll look it over. If you can't understand what the heck you are looking at (ie: parameter errors) and google isn't able to help out - well, you're not alone becuase I'm not sure I'll have much success either!

Windows seriously needs to clean up their error reporting and at least give us a fighting chance to figure out what is going on..

The other timeless method that has been mentioned by a few people in the forum is the memtest86+ memory diagnostic cd. This method really works and should be the absolute first thing you do when encountering issues like this. Go here.

http://www.memtest.org/download/1.70/memtest86+-1.70.iso.zip

That will open into a download window - download it. Unzip it. Burn the .iso to a cd. Reboot the machine into the CD image and run. If you get a bunch of red errors - you have memory problems and an answer to your problem. 

Jewels made a good reference to heat - heat kills. That is why I freeze my butt off when I'm sitting next to the server room and receive weird looks when I'm wearing a coat in July.

We also have a saying, "when in doubt - blame compaq", which may explain more of her issues.

Tell me how it goes. 

 

In the New Year, may your right hand always be stretched out in friendship, never in want. - Irish toast

 

Ashton
Re: Computer keeps shutting down and Memtest86+

A couple of more side notes on the memtest.

When you boot into the CD - memtest will start automagically and run until you exit. My personal rule of thumb is to give it about one "pass" and if no errors show up then you are probably okay.

Also, I think "we've" mentioned memtest dozens of times over the year but for the life of me, I can't remember a single person actually posting back saying that they did it. Memory errors can range form booting into blue screens to unexpected shutdowns to little things like programs won't install.

That's not to say memtest86+ is a cure all, but it's worth a look any time you encounter issues.

In the New Year, may your right hand always be stretched out in friendship, never in want. - Irish toast

 

fourtytwocents
fourtytwocents's picture
Re: Computer keeps shutting down and Memtest86+

 Incredibly, my computer keeps shutting down in the middle of the memtest!!!  It won't even let it run it's course :(

..time to eat the donuts....

steve007
Re: Computer keeps shutting down

This comment has been moved here.

ArchiAngel
ArchiAngel's picture
Re: Computer keeps shutting down

I see your problem.....It's an HP.....lol

Sorry, Tech joke from my Computer City days (Now COmpUSA/GeekSquad)

Do you have any flash drives of USB devices that are currently only XP compaible or less currently attached to the computer?

Printers like Lexmarx can cause a write error that causes the "blue Screen of death" or a rebbot if their drivers aren't compatible or up to date as they try to intergrate into the system's OS.

 

Best thing to do is disconnect all attached devices until the comptuter boots and then, if it loads and stays on then that is the problem, then one by one reattach the devices and Vista should try to load an appropiate driver and or you'll need to provide a disk/file..if a flash device added makes the computer Crash then the device is "bad" if not the flash card attached to it. (Should be noted that Digital Cameras,PDAs, and some external hard drives require you load their drivers and support software before they are plugged in as they aren't "plug-and-Play"

Another problem affiliated with usb devices is the unpowered ones that draw power through the usb cables (or via a connection to the keyboard port or other port) instead of being independently powered.  It makes things more convient and less messy but if to many USb devices that draw power from the computer via the USB cables or ports are attached then it could trip the circut breaker in the Power source cause the Computer could quickly be using more power then it has availible.

 Likewise a malfuntioning or misformatted USB flash dive or jump drive or other usb device with outdated or incompatible drivers could cause a "blue screen of death" or rebooting if they are OS specific.

Lastly, if you moved the computer recently (Or if you are in a Earthquake prone area like I am that will shake the shit out of your computer from time to time) and if you are feeling brave enough you may want to open it up and make sure that al the cables, wires, connections and boards are firmly set and connected as a lose board, such as a added Graphics card, can cause booting problems as the Computer first "sees" then "doesn't see" then "sees" a Graphics card and reboots to try to load the appropiate driver.

ArchiAngel
ArchiAngel's picture
Re: Computer keeps shutting down

Like MACs, they are fine as "starter computers" but I still hold the view that  HP really should stick to making Printers and copy Machines. Innocent

Like the Old MACs, once a Older intergrated motherboard board type HP goes wonky and you can't soder a "jury rig" solution, all you can do is replace the Mother Board (may as well buy another computer) or Buy another computer....pretty much the same same 2 choices a old MAC user had when the MAC went wonky before they came modular like all other PCs (With Intel inside) but still marketed as "disposable" variety...lol

Ashton
Re: Computer keeps shutting down

I'm not quite yet ready to join the HP fanboy club, but I have to admit their products appears to be getting better. I think you and I were stung by the HP peripherals - non-printer (though not always the case) - that whacked the earlier versions of XP - pre SP 1 or 2.

And seriously, throw me another manufacturer choice that doesn't have something going against it....

I would be interested to hear it. I get the question all the time. I just throw my hands up and look at specs...AMD vs. Intel and so on.

In the New Year, may your right hand always be stretched out in friendship, never in want. - Irish toast

 

iamthedevil
iamthedevil's picture
Re: Computer keeps shutting down

I'm happy with my HP that I got over a year ago. But this new one that the wife bought sucks! Ashton, I haven't tried your suggestions yet, but I am going to try soon. The comp in question is in a different location and its not even set up at the moment.

fourtytwocents
fourtytwocents's picture
Re: Computer keeps shutting down

Thank you guys and gals for the input.  Jewels' answer might be closer to fixing my problem.  My fan sounds like a day at the drag races!! I ended up turning off my computer for about thirty minutes and poof! problem solved.  BUT the next time this happens I am coming right back to this topic and carefully following the advice Ashton wrote.

Off topic, (a little), I scared off the tech who works on our computers.  The last time he came to the office, I ended up showing him things that he did wrong!! It was unbelievable.  He hasn't come back since, ( and I did call him). So I had to set up the network, (wireless, cable, printer, ect.) in my office with lynksis and we haven't had any major problems, aside from my computer going kaputs every once in a while. 

The HP we have is so base that we'll probably end up replacing it soon.

 

To err is human, to forgive divine

LynnH
Re: Computer keeps shutting down

Also need to add the problem I had many months ago with my laptop shutting off on me unexpectedly........it was sitting next to my sewing machine that had a magnet in it.

Moved it away from the magnet source and it never happened again.

But a new problem, is my mouse. It is a Kensington and it's very tiny. It has the retractable cord. The portion that holds the retractable cord as it unwinds and winds back up has now proven to be a problem. I had it sitting behind my shutdown/closed laptop.

When I opened my laptop and turned it on, I had a very dark streak at the center bottom of my screen that shot upwards. I looked behind my laptop and saw the coil rewinder of the mouse sitting exactly in the spot where the dark streak was.

I removed it and the dark streak went away. Not good.

Normally I have the coil unwound only from the mouse to the rewinder. So that means the rewinder has been sitting right next to my USB ports.

I have had a problem with my 2nd USB port not working for quite awhile now and now I wonder if that is what the problem is. If I hook up my printer USB cable to the 2nd port of my laptop, it shuts my computer completely off. So my fix has been to unplug the mouse, and plug the printer into the port I was using for the mouse. Computer stays on then.

What the heck is in that rewinder of my mouse I wonder.

 

If I was standing on a fish, I'd slip and fall......

Anonymous Visitor
Re: Computer keeps shutting down

I have the same pc and I am having the same thing keep shutting off with no warning and it driving me crazy..I call HP but got no were with they..

Pembo210
Pembo210's picture
Re: Computer keeps shutting down

Its probably the overheating thing.

Get a cooler pad or put a fan next to it so its air ports can get fresh air.

Also check your Windows Updates settings. If they are set to automatically restart the machine and there is an update or scheduled program restart hanging up somwhere, it can cause restarts or shutdowns without warning.

If you have an apple and I have an apple and we exchange apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.
~George Bernard Shaw

Re: Computer keeps shutting down

My less than a year old HP pavillion slimline keeps shutting off like this too. As if it's just been unplugged, or the surge protecter intervened or something. Everything just goes black. I can be on MS Works writing a letter, or looking at gossip on the net. It doesn't matter. I moved the plug ot a different outlet, blew the dog hair off the back of the tower, and unplugged a couple of USB devices. We'll see what happens. Every time it happens I feel it, and it feels cool as a cucumber. Doesn't feel overheated at all. What the heck is up with it? It's brand-freaking new!

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