Computer keeps shutting down


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fourtytwocents
fourtytwocents's picture
I am Finger..Licking..Good.. from the "sunshine" state
Member for 7 years 41 weeks
GuG-Points: 321

At work I have a HP Pavilion Slimline.  The dang thing keeps shutting down on me without warning. I can't figure out what the freakin problem is!!! I have run a hard drive test, system check...just about every check you can do in Vista and nothing...can someone who is familiar Vista help me out please?  Short of reformatting the whole thing, (which is unlikely since it's not mine)...i'm out of ideas!!!

At work I have a HP Pavilion Slimline.  The dang thing keeps shutting down on me without warning. I can't figure out what the freakin problem is!!! I have run a hard drive test, system check...just about every check you can do in Vista and nothing...can someone who is familiar Vista help me out please?Innocent  Short of reformatting the whole thing, (which is unlikely since it's not mine)...i'm out of ideas!!!

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Anonymous Visitor (not verified)
Re: Computer keeps shutting down
my hp compact CPU is shutting down down suddenly, without any warning.so i took off the cover and i find i was able to get it working , hope it work for a long time.
Nirad68 (not verified)
Re: Computer keeps shutting down
come on folks heat sinks need thermal paste to function, HP uses crappy, I mean really crappy thermal paste. Buy some take the heat sink off the processor clean both the top of the processor and the bottom of the heat sink. Apply new Good thermal paste to the top of the processor, replace heat sink and fracken enjoy. Come on folks it is not rocket science.
I see stupid people (not verified)
Re: Computer keeps shutting down
Thank you for the tip, but for many people that have never opened a computer in their life, it might as well be rocket science.
Anonymous Visitor (not verified)
Re: Computer shutting down
Based on the above comments, it seems that most refer to a laptop.....what about an HP desktop?
Nirad68 (not verified)
Re: Computer keeps shutting down

Found your answer folks..... The thermal paste HP used was crap, take heat sink and fan assembly off, notice crappy gel, wipe off, or in my case suck it up. It was completely dried on mine. Replace with this.

http://www.walmart.com/ip/20449158?wmlspartner=wlpa&adid=22222222227000000000&wl0=&wl1=g&wl2=&wl3=21486607510&wl4=&wl5=pla&veh=sem

Instant excellent thermal transfer. One and done folks.

Valerie Gray (not verified)
Re: Computer keeps shutting down
after 2 years it keeps shutting down every 31 min I have clocked it with a stop watch hp dv7 laptop thermal core error i have blowed it out didnt work looked in event log nothing with red marks Please help is this I5 trash? paid 1 grand at costco just as the warantee ran out so did the computer.
Anonymous Visitor (not verified)
HP Pavilion keeps shutting down
I have an HP PAVILLION AND IT DOES THE SAME THING AFTER TWO YEARS......HP OFFERS NO HELP....COMPLETE RIP OFF
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Hubby
insert witty description here
I am a Grown Up Geek
Re: Computer shutting down

A shutdown can be anything from too much heat to a cracked motherboard - but it's odd that it happens every 31 minutes. There might be some program/process that is happening every 31 min that's causing the problem. Did you read thru all the errors in the logs? They might not have a red-mark because the system might be crashing before it can put anything in the log - but you might see something else.

Anonymous Visitor (not verified)
Re: Computer shutting down
Yes I did look in the event log no red not sure what to do with this big paper weight
I see stupid people (not verified)
Re: Computer shutting down
Take it to the repair store.
Evan (not verified)
Re: Computer keeps shutting down
My HP Pavilion shuts down every 10-20 minutes as well ...I am pretty sure my fan is no longer spinning...But it shuts off in 2 different ways...It either goes black and peacefully turns off or makes this god awful noise and a blue screen comes up explaining the computer has shut up from an unexpected error and blah blah blah...I am in Safe Mode right now and it seems to be just fine and safe ... So wtf could it be? I am thinking of just getting a whole new computer ... The question is...Should I get a MAC or stick with windows type computers???? Anyone?? Thanks.
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Computer keeps shutting down

What you are describing could be due to overheating, which would happen if the fan isnt spinning. It could also be caused by a bazillion other things.
Whether or not you get a Mac or another Windows computer, only you can answer, based on what you do with your computer and what is important to you. It might be worth a trip to the local Apple Store to play with a Mac and ask some questions. An important thing to remember is that a Mac is NOT Windows (This is good, and bad) - so there will be a learning curve. The more you know about using Windows, the steeper the learning curve will be.

Anonymous Visitor (not verified)
Re: Computer keeps shutting down
Like everyone else here my comp keeps shutting itself down, however mine is not a hardware overheating problem. I have a fairly decent fan and a spacey case with plenty of room for air flow. I tend to download alot and have on several occasions left the comp running for several days without switching it off or experiencing overheating problems. My problem arose this morning after a very short time. At first I thought it was a specific program causing the problem but I have stopped using it and still the unwarned shutdowns occur. I've run some anti malware and anti virus scans but both come back clean. My hardware knowledge is shockingly poor for someone who spends as much time on comps as I do, so I have no idea what the specs are. I'm on win 7 and it's good but not great specs I'm told. Any suggestions?
Anonymous Visitor (not verified)
Re: Computer keeps shutting down
Check your Event Log.  You will be looking for an error with a red exclamation mark at the times the shutdowns occur.

To see this list, right-click on Computer, left-click Manage, open Event Viewer, open Custom Views and click on Admisiatrative Events.  May take up to 30 seconds for your list to load. The most recent events appear at the top.

Anonymous Visitor (not verified)
Re: Computer keeps shutting down
I have an intel core 2 duo which keeps on shutting off completely and when it does it trips the protected circuits of the main power supply to the house(just the upstairs sockets). also im pretty sure the problem only started when my internet service provider came round an hooked me up to the internet. can anyone help please it would be greatly appreciated
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Computer keeps shutting down

It could just be that circuit is over-loaded.. I would move the PC somewhere else in the house (on a different circuit) to confirm that it's actually the PC causing the circuit to trip.. If the other circuit breaker also trips when the PC is plugged-in, then I would bet there is a power-supply problem on that PC. If when moved to another circuit, it no longer trips, then the original circuit is probably overloaded.

Anonymous Visitor (not verified)
Re: Computer keeps shutting down
Thank you ever-so much for the info hubby i will try that and hopefully its not a power supply problem on the pc itself. thanks again
Anonymous Visitor (not verified)
Re: Computer keeps shutting down
I bourght a new hp slimline all in one system for $2000 and when ever i turn it on in like a minute it keeps turning off?
Anonymous Visitor (not verified)
Re: Computer keeps shutting down

If I spent $2000 on a computer, it had better work flawlessly, clean my house, and have an illuminated piece of fruit on it.

Anonymous Visitor (not verified)
Re: Computer keeps shutting down
if there was an illuminated piece of fruit on MY computer, id always ask myself why i bought that piece of crap.
Anonymous Visitor (not verified)
Re: Computer keeps shutting down
says the guy who's $2000 computer doesn't work.
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Computer keeps shutting down

Since you just bought it, instead of a bunch of troubleshooting and hair pulling I would just take it back or call HP support.

Anonymous Visitor (not verified)
Re: Computer keeps shutting down
TAKING IT "BACK" TO HP IS NOT POSSIBLE.....CONVENIENTLY THIS PROBLEM STARTED AFTER THE WARRANTY EXPIRED.
I see stupid people (not verified)
Re: HP computer keeps shutting down
Yah.. You get what you pay for.
snowe
I am new here at GrownUpGeek.Com
Member for 3 years 49 weeks
GuG-Points: 33
Re: Computer keeps shutting down
hubby wrote:

Since you just bought it, instead of a bunch of troubleshooting and hair pulling I would just take it back or call HP support.

I agree quit making yourself some troubles there is a simple way.

Twinturbo2 (not verified)
Re: Computer keeps shutting down

Hello to all, for those that are having the shutdown issue with the HP slimline models, I am here to tell you, after numerous tests on my HP slimline model s7627c, it's just as most people have been saying. Due to the small form factor of this Computer, the fan does not cool the processor fast enough to prevent shutdown due to overheating. It's a good thing that it shuts down rather than burning up! lol
what i have done with my computer is take the side door off and let it breathe. I thought that would be enough but when i ran certain programs that demanded more from the processor, it shut down again, so i went to my local computer store(micro center)and bought another fan. needless to say that didn't work ether due to this model has only 1 fan speed regardless of what the aftermarket fan says. So I went back and exchanged it with a 90mm 3 peed fan with a hard drive power adapter. Instead of using the regular fan power supply on the motherboard, i used the hard drive adapter for the fan power, installed it and it worked!!! I have the coretemp program running on my desktop and i literally see the temp of both cores drop as the fan pulls all the heat out of the heat sinks! right now as i type this my core#1 temp is 84 degrees Fahrenheit and core#2 is at 87 degrees. I haven t tried running it with the new fan and the side panel back on yet, but it hasn't shut down on me since. I turn the fan down when I'm not using the PC as much, but when I'm downloading stuff, i crank the fan up on high speed and it maintains the perfect temperature. My PC used to shutdown when it reaches 118 degrees, so as you can see the temp difference is very safe and cool for this small tower. I hope this helps anyone that has this model, or this type of tower for that matter. Good luck!!

brit (not verified)
Re: Computer keeps shutting down

I have an HP Pavilion, and mine keeps shutting down too. I am almost positive it is due to the heat build up. I run a graphic program, and it crashes every hour or so, and I have a laptop cooler underneath. I had them build this one with an upgraded graphics card and some other things in it, and I have come to the conclusion that it was overbuilt for a laptop. I am building a desktop next time. And I have taken this one apart to clean it too, but it is built so compactly that that is a nightmare to do.

R1racerM3drifter (not verified)
Re: Computer keeps shutting down

I got a solution for everyone that has this problem. I have 2 Compaq/HP's in my house (actually I have 8 pc and laptop computers running and linked via wireless network at all times) Install Linux, or more specifically UBUNTU (or for you brainwashed Windows users, download KUBUNTU, it looks more like Windows because it uses KDE desktop instead of Gnome). Most everything in (K)UBUNTU works out of the box including wifi and NVIDIA graphics drivers, as well as wireless keyboards, mice, and anything else that is problematic in Windows. Then download VIRTUALBOX and get your Windows operating system set up through that (you will need your original Windows install disk to do VirtualBox). Best of both worlds this way. Linux very rarely gets viruses or spyware, which is what causes most of your Windows programs to slow down or get corrupted. Search Google or YouTube for more info on Ubuntu or Kubuntu. Dont be a (ignorant) slave to Bill Gates or even Steve Jobs-Apple computers use a variation of Linux/Unix so for you MAC users you'll feel comfortable using Ubuntu. If you have a slow computer, I suggest gOS which is an Operating System made by google for Netbooks, or less powerful desktops with Internet access.(this is NOT google ChromeOS, it uses UBUNTU as its base, but its similar). GeekSquad rarely has to fix computers that run Linux, it's almost always Windows computers or peripherals. After some bad experiences with Commodore 64's and Tandy computers, I used to be a Windows and MS DOS user back since the early 90's and have seen it get better and better (MS DOS 5.0, Windows 3.0, Windows 3.1 and 3.11, Windows 95, 98, ME..etc), but after becoming a MCSE (Microsoft Certified System Administrator), and CCNA (Cisco Certified Network Engineer), I finally have made the long overdue switch back to the Linux community, mainly Ubuntu, with WindowXP and Windows 7 as my secondary operating systems (I only use Windows 7 or XP for my iTunes/iPhone and such, Windows Vista sucks). Dont take my word for it (or anyone who doesnt know/understand linux), use it for free yourself. There are many websites to help you get started www.polishlinux.com or www.distrowatch.com .If you like free programs and awesome games, plus the ability to burn/copy DVD's with ease, download ULTIMATE EDITION 2.5 32bit which is based off of UBUNTU but has a larger amount of programs pre-installed. Ultimate edition is not for slow computers though, it requires a fast graphics card/processor and over 1gb of memory. Just try it, you can use Ubuntu without ever making any changes to your computer. Also, you can install alongside a windows installation and choose between which Operating System (your original Windows Installation or Ubuntu) that you would like to run at the startup of your computer. Dont knock it until you tried it. Linux users are like people who just discovered sex, until you try it, you dont really know what youre missing...then you wonder how you ever did without it.

Anonymous Visitor (not verified)
Re: Computer keeps shutting down

Slimline s7627cpc, this is the second one I've had trouble with the first one I replaced the power supply and that worked. The second one I've tried blowing it out, putting a fan by it with the side off, I've even tried putting another small cooling fan in it and it still shuts down. Sometimes it runs for 4 hours sometimes for 10 minutes. If anyone has a clue please help

Anonymous Visitor (not verified)
Re: Computer keeps shutting down

Same problem: My kid's HP S3020n, Vista 64 home premium. Cleaned the fans kept it open, still shuts down randomly

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