Dell Computer Freezes at startup on disk check screen


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I have a Dell computer that is running Windows XP and everytime I turn it on it freezes on the disk check screen. When the page comes up to ask if I want to start it normally or in safe mode, if I select safe mode the screen shows a list of files and stops. If I select Start up normally - it runs thru the system check...all 5 steps and when it gets to the screen that says 'checking file system on C: the type of the file system is NTFS. The volume is clean. Windows has finished checking the disk' - it freezes.

The other thing is that when the page comes up initially where it says to press any button to skip the check - nothing happens when I hit the buttons on my keyboard.

PLEASE HELP!!

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Re: Dell Computer Freezes at startup on disk check screen

No easy answer here.

This could be caused by many things. Failing hard drive, cracked/failing motherboard, bad/failing RAM, and probably many other things that I can't think of. If it's running XP, then I am guessing it's pretty old? If it is (over 4 or 5 years old), then things may start falling off (as you might be seeing.)

Do you recall if you did anything (installed software, changed settings, upgraded hardware) between the time that it was working, and the time that it stopped working? IF so, there is the root of the problem.

When it runs thru the list of files, does it always stop on the same file? if so, what is the file name?

For fun, you may try opening up the case (if it is a desktop), blowing out (blow with air, do not use a vacuum!) all the dust bunnies and dead bugs, and move/jiggle/reseat the RAM chips, then see if it starts normally.

Another thing you can try is to get some PC hardware diagnostic software to test each component to see if there are any failures.

Beyond all that, it can get complicated and could be time for professional help

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