EA Download manager


Tagged with:
78 replies [Last post]
twaunt
I am Not really paying attention from uk
Member for 6 years 48 weeks
GuG-Points: 56

EA Download Manager:
TAGs: ea download manager, EA, download manager

As far as I can tell (I've done a search) no one has made a thread about EA Download manager. On the EA store website
you can now purchase and download games. What are people's experiences of this? I myself wouldn't recommend buying a game this way.

After a couple of plays I got this message:

"The game can not start. In order to launch this game, please login to the EA download manager to verify your ownership, then try again."

So I did just that but when I clicked play again the same message came up. I went to support on ea's website and
troubleshooted my problem and find instructions how to supposedly fix the problem.
Here they are:

"If you see the following error, your game has likely been downloaded and installed on three other
computers already.

The game can not start. In order to launch this game, please login to the EA
Link to verify your ownership, then try again.

According to the End User License Agreement, which can be found by opening the EA Download Manager,
highlighting your game, and selecting Game Manual, "You may only have the game installed on
three computers at any given time.

If you are sure you have not installed the game on a fourth computer, please clear your license
files located at:

For Windows XP Users
C:\Documents and Settings\All Users\Application Data\PACE Anti-Piracy\License Files and delete all the files in that folder.

For Windows Vista Users
C:\Users\(Windows account name)\Appdata\Roaming\PACE Anti-Piracy\ folder.

Be sure your system time and date are correct to your geography. You may need to check the time stored on your system CMOS as well as the time in the Windows operating system. To adjust the time on your system CMOS, please check with your system manufacturer or consult your owner's manual. To change the time in Windows:

1. Right-click the clock that shows on your Windows Taskbar.
2. Select 'Adjust Date/Time.'

If you don't see the system time on the taskbar:

1. Right-click your Windows Taskbar and select Properties.
2. When the Taskbar and Start Menu Properties applet appears, select the 'Taskbar' tab is selected.
3. Be sure that the 'Show the clock' check box is selected.
4. Click OK.

The clock should now appear opposite of the Start button. You can now check and edit the time easily as described above."

I do all this but it doesn't work, in fact the "PACE Anti-Piracy" folder doesn't appear to exist. I google this problem and it's quite common but appears to have no definative answer.
In the end I unistall then reinstall EAD Manager using instructions on their website which is meant to solve a different problem:

"If you run into an issue with low disk space or if you have corrupted files associated with the
EA Download Manager, you should backup and relocate your EA Download Manager cache. The best way
to relocate your EA Download Manager cache is to do the following:

1.Exit EA Download Manager.
2.Double-click My Computer.
3.Double-click the C drive.
4.Double-click the ProgramData folder. *
5.Double-click the Electronic Arts folder.
6.Double-click the EA Download Manager folder.
7.Move the cache folder to the desired location / folder (even on another hard drive).

Next you will need to uninstall, download, and reinstall the EA Download Manager software.**
When re-installing the latest version of EA Download Manager, you will be prompted for the cache location.
Browse to the desired location and click Next.

If the new cache location differs from the location to which you moved your files in the
beginning of this process, simply browse to that location and move the contents of the cache
folder to the appropriate folder.

* For Windows Vista users, this folder may be hidden. To find it, you will need to adjust your folder
viewing properties or hit the Windows key + 'R'. In the Run applet, type C:\ProgramData and the folder
will appear in a new window."

It works! This solves the problem. I'm not sure if moving the cache folder makes a difference and if you unistalled it without doing so the problem would still be fixed but I thought I might as well do it this way.

Long and short of it, just buy games in a shop! It saves a lot of hassel especially if your not very technically minded like me.

Comment viewing options

To prevent automated spam submissions leave this field empty.
Select your preferred way to display the comments and click "Save settings" to activate your changes.
Anonymous Visitor (not verified)
Re: EA Download manager
When I try to login through Origin it says " The Origin could not be reached. Please check you network connevtion and try again". My internet connection is good. I am unable to login in to Origin to download my games I paid for.
Anonymous Visitor (not verified)
Re: EA Download manager
morons ALL OF YOU. There is nothing wrong with EA Download manager/Orgin ..
Anonymous Visitor (not verified)
Re: EA Download manager
What about for Windows 7? I get the same error message but I don't know how to clear any license files.
Anonymous Visitor (not verified)
Re: EA Download manager
I just purchased Sims 3 and 3 expansions and pre-ordered the Pets expansion via Origin. I have succesfully downloaded all of them [bar pets ofcourse] but I have only been able to install the base game, Sims 3. The expansions all say 'You need to update sims 3' which confuses me because i JUST installed the game, and JUST installed Origin moments ago. So I try to, but it says 'unable to connect to EA Download manager'. I have looked in my firewall, and Origin is allowed through but EADM isn't there and I have looked in my programs and EADM isn't there either. Can someone please help? I spent my personal earnings on these games and it's leading me in circles. I can't contact Customer support either because the log in keeps saying my pass/user is incorrect... but i can log into it via the home site and launcher fine. EA, you may have made an awesome game but you are giving me a headache.
Anonymous Visitor (not verified)
Re: EA Download manager
hey i i got origin to install just fine but when i try to run it it goes to the bf3 webpage and it tells me to update origin 1st and i get on the bottom of the page it says updates are ready but nothing happens when i click the updates and when i tried to run it again and it says install some kind of plugin and until i figure out what this plugin is or update origin it will not let me play bf3 i think ea failed with this new system lol.....!
Anonymous Visitor (not verified)
Re: EA Download manager
Hello i have uninstalled my EA download manager but dont know where is a trusting site to reinstall it ive looked on the sims 3 site but i keep gettin lost in the Forums. the reason i uninstalled it is because when i try to update my sims it says "unable to connect to the EA download manager" it happened ever since the glicths for photograghers and other jobs happened and i just couldnt play my sims because i caqnt update to fix it since it cant for some reason find my download manager now this was before i deleted my download manager i just need a site i can go to to reinstall it ty
Anonymous Visitor (not verified)
Re: EA Download manager
everytime i click on mine, it says something about a log? please help!
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: EA Download manager

what, exactly does it say ?

Anonymous Visitor (not verified)
Re: EA Download manager
I tried to download EA Download Manager which is now Origin and it downloads fine but when i try to open it it doesn't do anything. it doesn't open it doesn't say an error message it just doesn't do anything HELP ME PLEASE
Anonymous Visitor (not verified)
Re: EA Download manager
on my computer it runs in the background and won't let me know what its dowloading or taking off the computer and i can't uninstall it
Anonymous Visitor (not verified)
Re: EA Download manager
Anonymous Visitor wrote:
I tried to download EA Download Manager which is now Origin and it downloads fine but when i try to open it it doesn't do anything. it doesn't open it doesn't say an error message it just doesn't do anything HELP ME PLEASE
I AM HAVING THIS SAME PROBLEM! mine doesnt get an error message, i click the origin exe file to install and it opens for a split second and then disappears Sad can anyone help?
Anonymous Visitor (not verified)
Re: EA Download manager
same here. i think re-install windows
simsgurl (not verified)
Re: EA Download manager
hi... i recently uninstalled and reinstalled the sims 3 into my cp.everything went smoothly on the base game but when i tried to download world adventures it said " unable to connect to ea download manger " then it opened up to the title screen and " the version of the game you are running is incompatable with the data. please update your game " PLEASE HELP. i dont know much about computers and id really like to enjoy my games again.
Anonymous Visitor (not verified)
Re: EA Download manager
I have a strange problem. I recently got sims 3 and two expansion packs. EADM worked perfectly fine until I got the expansion packs, and it says whenever ! open the sims 3 "Could Not connect to EADM" and shuts down. I can't open up EADM to reset the connections to my current router, which was my only idea, so I need your help.
Anonymous Visitor (Agent 9) (not verified)
Re: EA Download manager
I've had this similar problem before, but I recently just un-installed and re-installed it to see if I could fix it. Basically, EADM starts when Windows starts up. Nothing happens for about a minute. Then I get this error: "EA Download Manager could not start or connect to a required service. Please try-launching the application." This also pops up when I try and start EADM manually. EA hasn't been any help so far, to me or the other people that have this problem. Any suggestions?
Anonymous Visitor (not verified)
Re: EA Download manager
I have a strange problem with the ea download manager. I can sign in just fine to the download manager and I can see my game and can press play. So that's all good but when I press play, it brings up another sign in popup, asking me to activate my game. (note, this is a try and buy thing for sims life stories..and I had a trial version before I bought it.I have not been able to play the full version)When I sign in with the same log in information it gives me this error-- "We are unable to activate your game using the EA account provided. Please sign in with the EA account you used to purchase the game." Do you know what I can do with this?
Doobi (not verified)
Re: EA Download manager
I have had the sims 3 on my home computer since it came out. I purchased it throught ea and downloaded it and have never had a problem with getting it started or adding content etc. I just decided to try and put it onto my laptop. I went into ea download manager and started the download. The download says it was successful and all i need to do is click play. When i click play the dl manager dissappears and then nothing happens. I have searched my laptop and there are no sims 3 files on it all but when i got to the dl manager it says its installed. Im baffled as to what to do and hope someone might be able to suggest why its not working and how to fix it. TY in advance
Anonymous Visitor (not verified)
Re: EA Download manager
EADM is super bugged if you ask me. It's the same deal with Dragon Age II and Mass Effect 2. I downloaded them and they both said "ready to play", EADM minimizes but nothing happens. Well of course nothing happens, because I haven't installed the game stupid EA, I've just downloaded the install files. This helped me. First i extracted the install files and tried to do a manual install but got an error 2343 at some point. Didn't want to bother with it, so I decided to remove the zip file and start over. It turned out to be a good thing because not only would it allow me to say "I agree" to a bunch of things which didn't popup before, but it also installed the game afterwards. To summarize. Remove (or delete) the downloaded install zip file. Use the "reload my games" button or what the heck it's called in English. It's located in the settings button. Now the game should start to re-download and hopefully ask for permission to download Directx, some C++ install files and so on.
Anonymous Visitor (not verified)
Re: EA Download manager
hey there! I tried to take your way with DA expansion, but apaprently I do not even have zip files, only some *file.crcs file, which pretty much seems to be embedded. I tried to reach the customer support yesterday, but apparently the guy had no idea what is going on, so after an hour chat I just started to do it on my own (I got further like that, but the problem is still the same...it actually patched the main game, but once Win wnats to start the install manager, nothing happens...) any ideas? anyone?
Anonymous Visitor (not verified)
Re: EA Download manager
I recently purchased the Sims 2 Best of Business collection on the EA Store. I downloaded it and installed it on the EA Download Manager and it says it's ready to play. But I never needed to enter the serial code or unpack it or anything, and I can't play it. Do I have to do something else before I play it? Please, please help!!! Sad
Rollo1721 (not verified)
Re: EA Download manager
I do not know whats going on but can someone tell me how to change my email on the EA download manager itself. :/
kkellner23 (not verified)
Re: EA Download manager
i just downloaded the eadm and i try to play sims 3 and it wont even open i have the disk when i click the shortcut button it doesnt work nothing comes up...i even try to take the disk out and put it back in but nothing happens my game wont load...
Anonymous Visitor (not verified)
Re: EA Download manager
kkellner23 wrote:
i just downloaded the eadm and i try to play sims 3 and it wont even open i have the disk when i click the shortcut button it doesnt work nothing comes up...i even try to take the disk out and put it back in but nothing happens my game wont load...
I had the same problem. I bought the disk then after installing was advised to download ea manager. After downloading my game would never open up. I uninstalled ea manager and my game worked fine. However, I would like to go to the sims store and download my free simpoints. I cannot do so with or without ea manager.
Anonymous Visitor (not verified)
Re: EA Download manager
I have EA Download Manager and when I tried to download Sims Castaway Stories with Win XP I kept getting kicked off line and the download would work. Recently I upgraded my system with Windows 7 and the download works fantastic, till I get to the Unpacking Stage. At that time I get about 22% to 55% percent of the way and then it tells me that it cannot continue and I need to free up disk space. I contacted Tech Support and the person I talked t did nothing more than tell me to free up disk space. Well when I pointed out that I had 60 plus gig free on my computer he still insisted that I free up disk space and then wanted to know my username a password for my on line account. When I asked to speak with a supervisor I was told that I could not and I finally told him to put on somebody that could help. I talked with another person and we went through all these tests and it ended up me clearing the cache and redownloading and I am still getting the same clear disk space error. Any suggestions.
hugsalot68 (not verified)
Re: EA Download manager cache error
******************************************************************************* This was absolutely helpful! Thank you!!
Anonymous Visitor (not verified)
Re: EA Download manager
Here's easy one: I'm about to buy my product via eadm,but right above the line for creditcard number is another line where i'm asked what method of payment. Inside the firld however it asks for valid number:-/ So what is it..method of payment or the price of the product?
Anonymous Visitor (not verified)
Re: EA Download manager
Hi, I have downloaded the EADM and I have the Sims 3, Ambitions, World Adventure, and High End Loft. I cannot play any of them. The only things I can do on the game is create a sim and build a house, but I cannot actually play. I want to play my sims life day by day, but as soon as I hit the live button after creating a sim and building a house it kicks me off completely. Sometimes I don't even have enough time to save the game before it kicks me off. What is wrong? Why can't I play live mode? It is really frustrating me!
Anonymous Visitor (not verified)
Re: EA Download manager
I had the same problem with the Live Mode. Make sure you are putting you most current .exe into DEP. If you have HELS as the last game, go the the Program Files/Sims 3 HELS file and add TS3SP01.exe to DEP. DEP can be found under Control panel, System, Advanced Settings.... If you've modified your .exe in LAA or CFF Explorer, the new patch 1.19 won't like it. If you never did this, don't worry about it. I can't run the latest EADM. It crashes the Launcher. Debugging it gave me a R6025 -pure virtual function call Runtime Error. My game worked on Jan 31st. It no longer worked when I went in again on 2/6 and updated with the 1.19 patch. In looking over possible problems, I noticed that a Microsoft update (Visual C++) update was automatically installed on Feb 3rd. The MS site says something about this R6025 error and Visual C++ so I'm guessing that EA needs to fix EADM to mesh with the MS update. Of course, in a months time, you'd think they'd have already done this! Ha Ha... I'd like to know what registry entries I need to delete to eliminate EADM completely from my computer (until EA fixes it). I keep deleting it from DEP but it keeps showing up - in duplicate! The folder is gone but....
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: EA Download manager

Does it show you any error messages? Have you contacted The Sims/EA support?

Anonymous Visitor (not verified)
Re: EA Download manager
Hi, I have tried to contact them, but I was on hold for over 25 minutes, and when it got to 18 minutes I couldn't hear the waiting music anymore and it was just dead silent, nobody talked or said a word and I couldn't hear a thing for the remaining 7 minutes so I hung up. I didn't even get to talk to anybody. I don't know if I have some kind of compatibility mode and it did not tell me because I have not had any error messages or messages of any kind. It is up to date and updates itself automatically. It is just really frustrating because I bought the game online, the downloadable version,not the physical version because I was eager to play. I'm not getting my money's worth and I don't know what to do.

Post new comment

The content of this field is kept private and will not be shown publicly.
To prevent automated spam submissions leave this field empty.