Gaia account blocked !

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fourtytwocents
fourtytwocents's picture
Gaia account blocked !

AAAARGH!!!!

So the other day I login into my account and I get hit with..."your account has been blocked, please send an email to inquiry@gaia** for more information"!!! Now here's the sad part...I HAVEN'T DONE ANY CHEATS IN WEEKS!! I've been so busy lately that I have only gone on to buy stuff and change outfits. I am still getting alerts to my email account and I have sent at least five different "inquiries" this past week and still there is no response. What gives?????

As you can see I am a little peeved since I have TONS of stuff that I really don't want to lose.Cry

fourtytwocents
fourtytwocents's picture
Re: AAAARGH!!!!

By the way, here is my new avatar....boohoo

I went from about 50G to $4....SNIFFFFEmbarassed

my gaia avatar

my new name is "fourtytoo"

 

 

 

 

To err is human, to forgive divine

elleoelle
elleoelle's picture
Re: Gaia account blocked

I've lurked around a gaming forum that discusses Gaia and the recent topics on there mentioned another mass-banning coming.

I guess there was one day in November where it seemed like Gaia sat down, looked at members activity data and banned anyone whose activity may have been suspicious. I don't know how far back they look.

I suggest emailing them first, as they ask but I've found calling them gets the stuff I want done - fast! Ask them why you were banned,if you've bought cash cards, remind them and always insist you've never used a cheat. Heck, you wouldn't know how to use one even if you knew how to! (wink)

PM me for both the toll free and their local number. I'll try IMing you. I've found I get better response from the non-toll-free number, however.

fourtytwocents
fourtytwocents's picture
Re: Gaia account blocked !

I don't have a training pass yet...sigh

 my im disappeared..

 

 

To err is human, to forgive divine

LynnH
Re: Gaia account blocked !

Unless I misunderstood, if you can't trade you also cannot buy or sell in the marketplace, same problem I am having with my original Gaia account, now called LadyLynnie (I copied LadyC).

I couldn't even change my name because my 'stupidly invited by me hacker' changed it, so it cost me 10,000 gold. What I did to get LadyLynnie gold was to gift over all marketplace items I could sell back to the shops. I really hated that admln14 name and the 10,000g was worth it.

I still cannot trade or MP since August of 2007. I've emailed them, saying, hey, okay, don't worry about what I lost, I just want all the capabilities of my Gaia account. No answer yet.

This wouldn't get resolved by a phone call, would it? I can hope anyway, if it's not feasible.

Fourtytwo, are you back in at Gaia now? If you are, want to be my friend?, I'm LynnieH. Or are you a friend already and I just don't realize it? :)

And here I said I was done posting when I was in the Brainy Farty Room.

 

If I was standing on a fish, I'd slip and fall......

elleoelle
elleoelle's picture
Re: Gaia account blocked !

It's amazing what can be resolved by a phone call.

I'll shoot you their numbers. 

Now the voicemail system is weird. The toll free number says you need to call the 408 number unless it's a billing issue. When I did, "Jessica" told me I could, like, OMG lolz, call their toll free number for any reason! She didn't know why it told me it was for billing issues only!

So I never got the email code for my Gaia Store PJ Pants - while on the phone with them, she sent the email and she stayed on the phone until my pants were in my account.

Second, my last gift card purchase still gave me a Kaya. I wanted Benny the Puppy!? I called and again, while on the phone, a species change ensued and my Kaya turned into a Benny.

(sorry non-Gaians: this pants and puppy hoopla must sound really weird!)

So I strongly suggest the phone call. I really think they dig talking to adults for a change. Ha. But that's really the only way to get things done. I don't know how they treat you when talking about banning, but Lynn in your case you really should have your account fully restored by now. I can't see why they wouldn't do it.

 

elleoelle
elleoelle's picture
Re: Gaia account blocked !

I redeemed my gift card the morning they announced Benny. They "still" gave me a Kaya. I'm sorry if that wasn't clear.

So no, it's not an option for gift card redemptions from before he was announced. I thought I was getting a Benny, I should have gotten a Benny.

If that's unclear or suggested that a Kaya from before then can be changed, please edit. Thanks.

 

LynnH
Re: Gaia account blocked !

Thank you elle for the numbers. I agree with you, I wasn't banned. I was just pretty naive at that time....... actually I personally consider it stupidity in the strongest sense of the word.

I sent you something back too.

Now that I have my photobucket account, I should go in and look at my trades, screen shot them. Or, locate the ones on my computer that I took at the time of the scam. If my trades are still sitting there. I haven't even looked.

Trying so hard to move the furniture around in my house today and toss out the dust bunnies.

 

 

If I was standing on a fish, I'd slip and fall......

LynnH
Re: Gaia account blocked !

 Oh good grief on me.  Phurrie!  Think I'll just sneak out the back now.  Ha!

 I hadn't put you two together yet.  Knowing me I did, but forgot.  

 This is just as bad as me not realizing who HellBunny77 was.   Is.

 

If I was standing on a fish, I'd slip and fall......

fourtytwocents
fourtytwocents's picture
Re: Gaia account blocked !

I have my trading pass now!!

 

 

 

To err is human, to forgive divine

elleoelle
elleoelle's picture
Re: Gaia account blocked !

Let us know what happens, ok 42?

I'm sure they can restore your account. I wouldn't hang up without it being done. I bought Target cards the day Benny was announced but still got Kayas when I redeemed them. So I called to turn my Kayas into Bennys - done. And had a store PJ pants nightmare that got me the numbers to begin with. But the phone calls worked each time and they wouldn't let me hang up until I verified in my account that it had been done. Pretty awesome customer service if you ask me, but maybe they offer a little extra attention when it's an adult who uses their own disposable income to support them.

I'm curious if they give you a reason, etc.

Good luck!

fourtytwocents
fourtytwocents's picture
Re: Gaia account blocked !

[quote=elleoelle]

Let us know what happens, ok 42?

I'm sure they can restore your account. I wouldn't hang up without it being done. I bought Target cards the day Benny was announced but still got Kayas when I redeemed them. So I called to turn my Kayas into Bennys - done. And had a store PJ pants nightmare that got me the numbers to begin with. But the phone calls worked each time and they wouldn't let me hang up until I verified in my account that it had been done. Pretty awesome customer service if you ask me, but maybe they offer a little extra attention when it's an adult who uses their own disposable income to support them.

I'm curious if they give you a reason, etc.

Good luck!

[/quote]

Thanks for your support!  I really lost alot with my old account...and I bought countless cash!  I still believe that I was accussed of cheating because I stayed up all night playing word bump!! next thing i know, im banned...I haven't really been on it the way I used to Cry but I will try to get my account back...

To err is human, to forgive divine

Kaitar
Re: Gaia account blocked !

Could someone send me the contact phone number for gaia online?? I'm having the same problem - they're accusing me of botting, which I have never done...

elleoelle
elleoelle's picture
Re: Gaia account blocked !

Many accounts were banned earlier this month - there's a notice in the help forum. I'll email you the numbers.

Hot2na
Re: Gaia account blocked !

the numbers are public. i just looked them up. gaia is just a dba name. look under AniHQ

in Milipitas, CA.

 

Tuna ><((((*> the other white meat!

DerrickDX
Re: Gaia account blocked !

my account got blocked for no reason
*I have not used any hacking/cheats for or on gai
*And I dont really have anything illegal on gai
I have things on my gaia account that I CANT LOSE and means alot to me!

elleoelle
elleoelle's picture
Re: Gaia account blocked !

Unfortunately, if you read Gaia's terms of service, they're not unlike myspace's in that by signing up, you essentially agree that they can terminate your account without warning, for no reason, with no right to appeal.

However, they do accept some degree of fault in the recent mass-banning, that they were a little too enthusiastic and banned some accounts that shouldn't have been. In the help forum, they mention that they're working on restoring some of the accounts that were wrongfully banned.  

I wouldn't wait for them hoping they eventually just get around to restoring your account. Call them and explain. Works much easier than waiting for them in hopes they recognize yours was deleted in error.

Good luck! 

foxraven
Re: Gaia account blocked !

That sucks! I hope you get your stuff back!

:(
I think they're just a little over excited about putting their foot down, I'm sure everyone who played fair (And probably some who didn't) will get their accounts back once they state their case. :)
They're probably very nice people behind the screen ?

Anonymous Visitor
Re: Gaia account blocked !

omg me 2 i had 3 millon and the security blanket and the panda slippers and the expensve eyes and gothic veil and inari 5th gen god damnit i want my account back i didnt do anything

Anonymous Visitor
Re: Gaia account blocked !

someone could have reported you for no reason on rally or maybe they reported you cause you were rude or cussed and if you cuss too much they could block you also

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