I can't hear the TV, please help?


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LadyCerridwen48
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I am supporting our troops from The Rez
Member for 7 years 37 weeks
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OK, maybe one of you more tech savvy folk can help me out here, Boyfriend and I are stumped right now.

We have Dish Network, have had them for a little over a year.  A few weeks ago our receiver crapped out, and they sent us a new (possibly refurbished) one.  Now, when the system was originally installed by their tech, he ran the Sat service through the VCR, then to the TV.  Well, the VCR no longer plays tapes, and has been sitting there collecting dust, so when the new receiver arrived, we eliminated the VCR, so the signal then went straight from the receiver to the TV set.  And the volume was so low it was crazy.  We had to put the TV to max volume (63) and still can barely hear it.  Boyfriend thinks it has to do with the TV being mono, and thought that the VCR was essentially acting as an adapter bringing the stereo output down to mono.  Ok, that makes sense to me, so he went to Radio Shack, and bought a $4 adapter that's supposed to do the same thing.  Well, it didn't help at all.  So, this afternoon, he put the VCR back into the equation, and everything is set up exactly as it was originally, except for the replacement receiver.  Guess what?  We still can barely hear it.  Any suggestions?  Is there an line adapter that can possibly boost the sound or something?  I don't know much at all about this stuff, and his expertise lies more with alarms than home entertainment.

Thanks! 


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She heard about a place people were smilin', they spoke about the Red Man's way and how they loved the land...

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LadyCerridwen48
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I am supporting our troops from The Rez
Member for 7 years 37 weeks
GuG-Points: 3130
Re: I can't hear the TV, please help?

UPDATE: All I can say is that the third time must be the charm, or something like that.  Boyfriend got annoyed at not being able to hear his PS2 game, and called Dish Network again.  Call #3 in 2 days for the same problem.  Apparently we lucked out and got a tech with a clue this time, imagine that.  Seems they had to do something on their end to tell our receiver that we have a mono TV.  M'kay, didn't sound all that plausible to me, but it worked.  They clicked a bunch of keys on their end, told us to reboot the box, and voila!  We have sound again!  So, the VCR is back out of the equation, and he had to put that $4 adapter in, but it's all good now.

Thanks for all your suggestions! 

 

"How do you know I'm mad?" asked Alice.
"You must be", said the cat, "Or you wouldn't have come here"

summer
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I am Simply amazing from In the land of confusion
Member for 8 years 4 weeks
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Re: I can't hear the TV, please help?

YAY for sound Smile Glad that it all worked out, and you finally got somebody to help you from there, that knew how to fix the problem.

 

I was standing in the park, wondering why frisbees got bigger as they got closer. Then it hit me.

jewels
I am Not Telling
Member for 7 years 48 weeks
Re: I can't hear the TV, please help?

Why not call dish? (Their online troubleshooting sucks from my experience)If they replaced the receiver-they should come out and hook the damn thing up themselves! And then THEY get to deal with problem LOL

EDIT: One other thing I forgot to mention. I have direct TV and had a problem once I hooked up my dvd player. I used an svideo cable-and the tech told me those cables deteriorate the quality of the feed from the dish-they interfere somehow. He told me to grab an audio/video cable instead. Don't know if this applies to you or not-but figured it was worth mentioning just in case.

LadyCerridwen48
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I am supporting our troops from The Rez
Member for 7 years 37 weeks
GuG-Points: 3130
Re: I can't hear the TV, please help?

Yeah, we tried that route.  Their over the phone troubleshooting is no better than their online version, to be honest.  It took them over a year to figure out that the first receiver was bad in the first place, and all they keep telling us this time is that we need a stereo television for it to work.  Um, no, because it worked before with the mono TV and the box, and the new box is the exact same model as the old one.  I'm baffled. 

 

"How do you know I'm mad?" asked Alice.
"You must be", said the cat, "Or you wouldn't have come here"

iamthedevil
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I am nuckin futs from Hell, I would suppose...
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Re: I can't hear the TV, please help?

I read through this pretty quickly, and I didn't see what kind of cables or connections you are using.

If you have any extra, or hopefully different types of cables, you can try a few different setups to see if maybe one input "died" or another output is plugged into the wrong place, etc. Also, cables just die for no reason and at any time. Replacing just one may make a world of difference. I'm a cable hoarder, so I always have extras stashed somewhere...

The tv is less than 2 years old and a mono? Then it probably doesn't have a whole lot of different inputs to try...

 

LadyCerridwen48
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I am supporting our troops from The Rez
Member for 7 years 37 weeks
GuG-Points: 3130
Re: I can't hear the TV, please help?
iamthedevil wrote:

The tv is less than 2 years old and a mono? Then it probably doesn't have a whole lot of different inputs to try...

Therein lies the problem.  There aren't other inputs to try.  I think at this point our best bet (short of sucking it up and buying a stereo TV, which we just can't afford right now) is to find some kind of in-line booster for the sound, but I don't know it that exists.

 

"How do you know I'm mad?" asked Alice.
"You must be", said the cat, "Or you wouldn't have come here"

iamthedevil
iamthedevil's picture
I am nuckin futs from Hell, I would suppose...
Member for 7 years 48 weeks
GuG-Points: 1629
Re: I can't hear the TV, please help?

It probably exists, but I'm not sure it addresses the real problem...

Is it just a coaxial cable, doing both audio and video? Replace it with a good RG6 cable, if you are still using the older, thinner kind, to see if that helps. Most sat and dig cable won't work very well over an older cable, but that would probably be noticeable by the picture as much as the sound. If all the cable running from the dish down is the old stuff, then replacing the one cable from receiver-to-tv may not do much good.

Sorry, I'm running out of suggestions here. It could be another bad receiver, but you already said the "air" signal is just as bad. Damn.

LadyCerridwen48
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I am supporting our troops from The Rez
Member for 7 years 37 weeks
GuG-Points: 3130
Re: I can't hear the TV, please help?

Well, I read what you said to Boyfriend, and he's going to snag some newer cables from work tomorrow,  but he still seems to think we need some inline thingamajigee to compensate for the stereo output being brought down to mono.  Also, the picture quality is just fine, it's just the audio we're having problems with. 

 

"How do you know I'm mad?" asked Alice.
"You must be", said the cat, "Or you wouldn't have come here"

p to the izzle
I am easily distracted from Louisville, KY
Member for 7 years 35 weeks
GuG-Points: 2401
Re: I can't hear the TV, please help?

Have you tried watching an over the air signal to see if the problem is in your tv. I'd do that before spending more money. Do you have a DVD player to check the volume from it?

"I'm just like you only shorter."

 

LadyCerridwen48
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I am supporting our troops from The Rez
Member for 7 years 37 weeks
GuG-Points: 3130
Re: I can't hear the TV, please help?

The over the air local channels are even worse than the ones coming through the box. It was like that before the new box. Before, we would have the volume for satellite channels set around 24-30, and locals around 35-40. Now, it's around 55 for the Dish channels, and we can't make out the locals at max volume of 63.

No DVD player to test with.

 

EDIT: Don't know if it matters much, but I'm fairly sure it's not the TV, since it's less than 2 years old. 

 

"How do you know I'm mad?" asked Alice.
"You must be", said the cat, "Or you wouldn't have come here"

summer
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I am Simply amazing from In the land of confusion
Member for 8 years 4 weeks
GuG-Points: 223
Re: I can't hear the TV, please help?

I dunno if you have a settings button on your remote, but I know on mine I have to click on settings and then go to audio: volume control and I have a couple of options between variable and fixed.  I have mine on fixed.  The variable sound is really low and when I have it on fixed, it is normal volume.

 

I was standing in the park, wondering why frisbees got bigger as they got closer. Then it hit me.

LadyCerridwen48
LadyCerridwen48's picture
I am supporting our troops from The Rez
Member for 7 years 37 weeks
GuG-Points: 3130
Re: I can't hear the TV, please help?

That didn't sound familiar, but I just went through all the options on both the TV remote and the satellite receiver remote, and didn't see anything at all that allows me to change anything regarding the volume.  Worth a shot, though, thanks =) 

 

"How do you know I'm mad?" asked Alice.
"You must be", said the cat, "Or you wouldn't have come here"

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