need help: Laptop pointer is frozen


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rebacald
I am here to learn from others
Member for 4 years 11 weeks
GuG-Points: 7

the pointer on my laptop is frozen in the middle of page. i can use the arrow keys but not the pointer. whats wrong?

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Anonymous Visitor (not verified)
Re: need help: Laptop pointer is frozen
OMg thank you thank you thank you !!! it worked !! sometimes i feel so dumb at 42 when it comes to this stuff - thanks for providing simple exactly where it should be directions !! you're wonderful !
Anonymous Visitor (not verified)
Re: need help: Laptop pointer is frozen
rebacald wrote:
the pointer on my laptop is frozen in the middle of page. i can use the arrow keys but not the pointer. whats wrong?

Let's try uninstalling and reinstalling the hardware associated with your pointing device.

If you have a USB mouse, it would really come in handy right now.  If not, we are going to have to get to and interact with Device Manager without a mouse.  So assuming no USB mouse...

  • Push the button on the bottom row of your keyboard that has the Windows logo.
  • With XP, press your up arrow to toggle to the one that says "Run".  Vista/7 should already have an input window called Search or something.
  • In this dialog box type in devmgmt.msc
  • Hit Enter and Device Manager should come up.
  • Hit [Tab] once then arrow down to where it says Mice and Pointing Devices
  • Arrow over to the right to open the entry for installed mouse devices.  If you are using a USB mouse, it will be listed but we are looking for a touchpad item (Synapse maybe).  If not, there are hardware problems.
  • Arrow down this list to the touchpad item and hit the Delete key.  Will probably need to confirm deletion by hitting Enter on OK.

Now let's see if Windows can find and reinstall your touchpad....

  • Still in Device Manager using your keyboard,
  • Press your [Alt] key to go to the top of Device Manager, arrow over to the Action tab and press Enter
  • Arrow down to Scan for Hardware Changes and press Enter.
  • Cross your fingers.

If it was a simple driver/communication issue, Windows would have "re-found" the touchpad and reinstalled the hardware using your machine's previous (current) mouse drivers.

If this did not work, you are probably going to need a tech or someone with tech-level experience.  Speaking as a tech, I would first confirm that the hardware is recognized in BIOS (actually, I would use Everest Portable or AIDA32) then I would eliminate a corrupted driver possibility by installing the most recent touchpad drivers for your model laptop.  Drivers can be gotten from the support section of the laptop manufacturer's website.  If that did not work or if the hardware was not recognized to begin with, I would open up the laptop, disconnect the mouse ribbon from the system board, clean the contacts on the ribbon with an alcohol pad then reconnect.  Still no good, I might try a compatible touchpad from a "cadaver" or donor machine to confirm faulty hardware before I bought a replacement touchpad/palmrest.

Anonymous Visitor (not verified)
Re: need help: Laptop pointer is frozen
Dear Anonymous Visitor who is a Techie: You, sir or madam, are a god/ goddess!
Patti (not verified)
Re: need help: Laptop pointer is frozen
6-19-12: This worked!!! Thank you ever-so much A MILLION!!! You are a savior!
jturvey (not verified)
Re: need help: Laptop pointer is frozen
mine is doin the same thing. i hav a dell and its windows 7 im goin to try this. wish me luck
GlennL (not verified)
Re: need help: Laptop pointer is frozen
This advice worked perfectly. Thanks so much to nice people who take their valuable time to help others. Copy down the instructions for the next time it happens like I didn't! "cross your fingers" LOL!
xylianna
xylianna's picture
from ny
Member for 7 years 12 weeks
GuG-Points: 101
Re: need help: Laptop pointer is frozen

this might be a stupid question, but did you check to see if you may have locked your track pad by mistake? ive done that before 

Riina (guest) (not verified)
Re: need help: Laptop pointer is frozen
Hahaha! So funny! It was what happened to me, I was just about to go and do what was written above, but then read your comment, Luckily! It never occurred to me, and there I was stressing about this for hours today xDD
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Hubby
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I am a Grown Up Geek
Re: need help: Laptop pointer is frozen

ok, so you should be able to plug-in a regular mouse to use while you figure out the problem...
The trackpad probably has some special software that came with it, or a section in your control panel - have you checked there to make sure it's enabled?
Also, have you looked in your Windows Event Viewer (Start|Control Panel|System and Maintenance| Administrative Tools| Event Viewer.‌) to see if it's showing any errors there?

photo of member named
Hubby
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I am a Grown Up Geek
Re: need help: Laptop pointer is frozen
rebacald wrote:

whats wrong?

Cold be any one of a bazillion things..
Have you tried rebooting the computer for starters?

rebacald
I am here to learn from others
Member for 4 years 11 weeks
GuG-Points: 7
Re: need help: Laptop pointer is frozen
yes i turned it off and on, i loged off then back in. i took the battery on laptop out then back in.
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: need help: Laptop pointer is frozen

Ok.. Between the time that it was working and the time that it stopped working, did you do/change anything? Install any software, modify any system settings, install any updates, let anyone use the computer? and.. what brand/model is it and what version of Windows are you using?

rebacald
I am here to learn from others
Member for 4 years 11 weeks
GuG-Points: 7
Re: need help: Laptop pointer is frozen
no i didnt install anything. its a dell insp using window vista

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