My Touchpad Stopped Working....

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mariowar
My Touchpad Stopped Working....

I have a Gateway MT6831 laptop which had a faulty motherboard 4 months ago and was replaced under warranty.

However, the touchpad stopped working today and the warranty expired one week ago. Murphy strikes, ONCE AGAIN.....

I reintalled the driver, performed system restore, reinstalled Vista, and nothing.... I have to use an external USB mice.
I checked under control panel ad device manager and there is not even a yellow question mark, it that not eve detect the touchpad....

I just purchased an used palmrest assembly with touchpad from Ebay, hoping that I would be able to detach the touchpad from it, howver it seems that it is fixed...... so I would have to swap the whole part. Is it a task dificult to perform?

Someone told me that he does not think it is a touchpad issue, he said that probably is the Mother Board..... ARGH, once again, could it be possible?

Any help would be gldly appreciated.

   

   

Ashton
Re: My Touchpad Stopped Working....

I know you already mentioned it but here are the synaptic touchpad drivers...worth a shot.

http://www.synaptics.com/support/drive.cfm

or

http://support.gateway.com/support/drivers/getFile.asp?id=21246&dscr=Windows%20Vista%20(32-bit%20or%2064-bit)%20Synaptics%20Touchpad%20DriverVersion:%209.1.3.0&uid=204538364

There may also be a function key combination to turn the touchpad on and off. A quick Google search didn't help me with that, but you can look it up in your user documentation or play around. Also check the mouse settings in the control panel.

I also read an article where somebody had your problem and fixed it by disassembling the laptop and reattaching the touchpad cable back into the holder clip. The techs that worked on your machine may have forgot this step and you have a loose mouse cable.

Hope not.

Ashton
Re: My Touchpad Stopped Working....

You also may want to poke around in the BIOS and see if there is a mouse setting located there.

mariowar
Re: My Touchpad Stopped Working....

Thanks,

I reinstalled the Synaptics and did not work. I can not even find the touchpad under hardware in the control panel.... nor in the device manager....

I have no idea have to get to the Bios.....

I will see if somenone give me a hand opening the laptop to see if it's a disconnected cable issue.

Puntogirl
Re: My Touchpad Stopped Working....

The touchpad will come under "mice etc".

If it's not even showing up there, it's either A; a connection, or B; it's failed.

If it's under warrenty, send it back.

If not, have a look on eBay and other auction sites for broken ones and fix it yourself with some guides you will easily find on the net...

To get into the Bios it will be either The button above the "Caps Lock" the "Del" button or F2.

mariowar
Re: My Touchpad Stopped Working....

Well, I just received the palmrest with touchpad included form Ebay and I noticed that the touchpad can be easily detached form the palmrest. The reason is that the palmrest has a broken plastic hinge.

What I noticed is that the tiny flat cable is connected to the touchpad only and has nothing to do with the righ and left click buttons that stopped working as well. Therefore, I am thinking that the issue might be a motherboard related.....

What do you think?

Ashton
Re: My Touchpad Stopped Working....

This is the manual to your laptop (.pdf file may take a minute to download).

http://support.gateway.com/s/Mobile/Q106/Oasis/8511725_Service.pdf

Replacing the palmrest is on page 56, but you will need to remove quite a few components beforehand.

After you look that link over, take a deep breath and ask yourself, "can I live with just a USB or bluetooth Mouse?". If the answer is no, then proceed with a zen-like patience. ;-)

For what it is worth, I most likely fried my laptop's mobo at 38,000 feet and will be embarking on basically the same adventure to determine if that is the case. 

Anonymous
Re: My Touchpad Stopped Working....

There's a BIOS functionality that enable/disable your mouse too. You have to restart your computer (do not shutdown just restart) and hit F2 button to enter the BIOS. Look under the "Main" menu and find the "function key behavior". Highlight it with your arrows keys and hit enter. Select "function keys" from the menu and press enter. Then press F10 and select "yes" to save your settings, and you are done.

Anonymous Visitor
Re: My Touchpad Stopped Working....
I had this same problem - the touchpad just working without explanation. I tried everything including reinstalling the drivers but I just figured it out. On my Gateway Netbook the Fn7 button turns the pad on and off - I had no idea and I must have accidently hit the button. I hope this works for you. Joel
Elle
Re: My Touchpad Stopped Working....
Thanks so much!!! It worked. I love the internet and people like you for posting helpful information <3
Anonymous Visitor
Re: My Touchpad Stopped Working....
Thanks a ton. I was already worried about the cost of getting it fixed or buying a new one. Now that I look back at the hours spend trying to figure it out I feel really stupid. Thanks again.

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