Can't Reset Hotmail Password. Please Help.

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acathla81
Can't Reset Hotmail Password. Please Help.

My email account has been hacked by somebody and they have changed my password and also my security question. The only other option I have is to contact customer support and fill in the form with all my personal details so they can validate me and send a reset link. However, whenever I fill in the form with all the correct information, I click submit and it says there is an error and they ask me to sign in again. Which of course means I have to go back to the start and fill in the form all over. It keeps coming up with the error and after 4 attempts, it says I can't have anymore attempts for another 24 hours.

 

Does anybody know why it tells me there is an error when submitting the form? Is it a problem with Windows Live or just my account? I appreciate any help you can give me. I contacted Windows yesterday but they haven't replied yet. Its been 2 days since I haven't had access to my email and I'm really concerned. 

 

Thanks in advance.

   

   

hubby
Re: Can't Reset Hotmail Password. Please Help.

What does the error say?

acathla81
Re: Can't Reset Hotmail Password. Please Help.

 It just says, "There was a problem and unfortunately, we have to ask you to sign in again. We're sorry for the inconvenience." Which sends me straight back to the login screen to start the whole process again. And after several attempts, it tells me I can't try for another 24 hours.

hubby
Re: Can't Reset Hotmail Password. Please Help.

See if clearing your web-browser cache and cookies helps. If not, try a different browser. If you are using Internet Explorer, try Firefox or Chrome, or visa-versa.

acathla81
Re: Can't Reset Hotmail Password. Please Help.

 Thanks for the advice. I tried all this and it didn't work. But I got a reply from Windows and I now have access to my account.

One other question, I had originally set up an alternative email address so I could reset my password but now that email address doesn't exist. So I wanted to remove it and add another to avoid this sorta thing again. The only problem is, when I ask to remove it, it says it is sending a confirmation to that email address and I need to follow instructions in that message. Which is tricky seeing as that email doesn't even exist anymore. Is there a way to forcefully delete and add another address??

hubby
Re: Can't Reset Hotmail Password. Please Help.

No way that i know of to remove the other email address.

Anonymous Visitor
Re: Can't Reset Hotmail Password. Please Help.
hey i cant access my account its been hacked and i cant reset my password cause i made this account long back and i dont remember the answer to the security question and i have forgotten about the alternate email :( please help anyway can i close this account ? please help its important
hubby
Re: Can't Reset Hotmail Password. Please Help.

I recommend that you contact Hotmail/Live.com support. They will be able to help you better than we can for something like this.

Anonymous Visitor
Re: Hacked Hotmail/windows live account
I have been received - your email can't be delivered to my alternative email address I set up when I must have created a hotmail or windows live account - these are sent from mail demon server - The windows live shows a photo of me as well - I have told my ISP provider and Hotmail without any luck - how can I recover my account from this person? I can't remember a username I may have used either
Anonymous Visitor
Re: Can't Reset Hotmail Password. Please Help.
I can't reset the hotmail password. When I ask to reset the password, I enter the letters and numbers (case sensitive) but it is saying I am entering errors. Other times, my hotmail account of 10 years, it says it is invalid account. What can I do? already contacted Hotmail/Live.com support and they send me links to reset passwords the same way which doesn't work. I filled out customer form, no response. I called a few times (took patience of a saint) and nothing. PLLEEEASSSEE help1
hubby
Re: Can't Reset Hotmail Password

When it says you are "entering errors", can you post exactly what it is asking for, exactly what you are entering, and exatctly what the error says?

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