Can't Reset Hotmail Password. Please Help.


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acathla81
I am Luvin TheGuG
Member for 6 years 7 weeks
GuG-Points: 61

My email account has been hacked by somebody and they have changed my password and also my security question. The only other option I have is to contact customer support and fill in the form with all my personal details so they can validate me and send a reset link. However, whenever I fill in the form with all the correct information, I click submit and it says there is an error and they ask me to sign in again. Which of course means I have to go back to the start and fill in the form all over. It keeps coming up with the error and after 4 attempts, it says I can't have anymore attempts for another 24 hours.

 

Does anybody know why it tells me there is an error when submitting the form? Is it a problem with Windows Live or just my account? I appreciate any help you can give me. I contacted Windows yesterday but they haven't replied yet. Its been 2 days since I haven't had access to my email and I'm really concerned. 

 

Thanks in advance.

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Anonymous Visitor (not verified)
Re: Can't Reset Live.com password. Please Help.

This question has been moved here: how do I reset my Live.com password.

Aata
Aata's picture
I am on Facebook
Member for 1 year 35 weeks
GuG-Points: 1
Re: Can't Reset Hotmail Password. Please Help.
Hey my school internet not facebook help me i'm not hacker..
Anonymous Visitor (not verified)
Re: Can't Reset Hotmail Password. Please Help.
My hotmail account has obviously been hacked, my username changed to QwBhAGwAdgBpAG4A... etc, and I am being prevented from changing or resetting my password. Every time I try to access my personal account information, I am taken to the same mostly blank page. When I try to create a new account, it takes me to the same page, which is even more worrisome. Any advice?
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Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password

If you are not logged-in to hotmail/Live/Outlook (whatever it's called now), and when you try to create a new account you are taken to a "mostly blank page" then something is seriously wrong with your computer. try it from a different web-browser or from a different computer and see what happens.

As for your account being hacked and not being able to recover it, about the only advice I can think of is to report it to Hotmail and ask them to help you recover it.. or, start using Gmail..

Anonymous Visitor (not verified)
Re: Can't Reset Hotmail Password. Please Help.
today I emailed to myself from a different account and it never reached my old account
Anonymous Visitor (not verified)
Re: Can't Reset Hotmail Password. Please Help.
I couldn't sign in with my password, so I reset the password. I copied the characters that are on the screen like 8slwewbg8 (example) I was careful with case sensitive letters and it kept saying that I am entering the wrong letters (which was not true). It prevented me from entering my email mail box. After a few days, it said that the account didn't exist. I tried to open a new account with my old email and it worked. All my emails are GONE
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Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password. Please Help.

I have never heard of anything like this ever happening.. Based on what i have read in the past about hotmail disabling email accounts, they "disable" it - i dont think they actually 'delete' it totally... ASSUMING you are using/checking the right email address domain (ie; hotmail.com vs live.com vs outlook.com) - then i think only the Hotmailman can help with this.

Anonymous Visitor (not verified)
Re: Can't Reset Hotmail Password. Please Help.
I can't reset the hotmail password. When I ask to reset the password, I enter the letters and numbers (case sensitive) but it is saying I am entering errors. Other times, my hotmail account of 10 years, it says it is invalid account. What can I do? already contacted Hotmail/Live.com support and they send me links to reset passwords the same way which doesn't work. I filled out customer form, no response. I called a few times (took patience of a saint) and nothing. PLLEEEASSSEE help1
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Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password

When it says you are "entering errors", can you post exactly what it is asking for, exactly what you are entering, and exatctly what the error says?

Anonymous Visitor (not verified)
Re: Can't Reset Hotmail Password. Please Help.
it is saying that it is not the correct characters...and it has been saying that the account doesn't exist. yesterday, I tried to open a new acoount with my email and guess what? it was available. How can that be?
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password

ok, so i'm still not clear on what characters are not correct - i am guessing that you mean you are trying to type in your new password? or your old password?

If you are trying to open a new hotmail account, and hotmail says that your old email address is available, then something is horribly wrong - either you are confused/entering the wrong email address or Hotmail is just broken.

Anonymous Visitor (not verified)
Re: Hacked Hotmail/windows live account
I have been received - your email can't be delivered to my alternative email address I set up when I must have created a hotmail or windows live account - these are sent from mail demon server - The windows live shows a photo of me as well - I have told my ISP provider and Hotmail without any luck - how can I recover my account from this person? I can't remember a username I may have used either
Anonymous Visitor (not verified)
Re: Can't Reset Hotmail Password. Please Help.
hey i cant access my account its been hacked and i cant reset my password cause i made this account long back and i dont remember the answer to the security question and i have forgotten about the alternate email Sad please help anyway can i close this account ? please help its important
photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password. Please Help.

I recommend that you contact Hotmail/Live.com support. They will be able to help you better than we can for something like this.

acathla81
I am Luvin TheGuG
Member for 6 years 7 weeks
GuG-Points: 61
Re: Can't Reset Hotmail Password. Please Help.

 It just says, "There was a problem and unfortunately, we have to ask you to sign in again. We're sorry for the inconvenience." Which sends me straight back to the login screen to start the whole process again. And after several attempts, it tells me I can't try for another 24 hours.

photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password. Please Help.

See if clearing your web-browser cache and cookies helps. If not, try a different browser. If you are using Internet Explorer, try Firefox or Chrome, or visa-versa.

acathla81
I am Luvin TheGuG
Member for 6 years 7 weeks
GuG-Points: 61
Re: Can't Reset Hotmail Password. Please Help.

 Thanks for the advice. I tried all this and it didn't work. But I got a reply from Windows and I now have access to my account.

One other question, I had originally set up an alternative email address so I could reset my password but now that email address doesn't exist. So I wanted to remove it and add another to avoid this sorta thing again. The only problem is, when I ask to remove it, it says it is sending a confirmation to that email address and I need to follow instructions in that message. Which is tricky seeing as that email doesn't even exist anymore. Is there a way to forcefully delete and add another address??

photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password. Please Help.

No way that i know of to remove the other email address.

photo of member named
Hubby
insert witty description here
I am a Grown Up Geek
Re: Can't Reset Hotmail Password. Please Help.

What does the error say?

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