Facebook: unknown mobile device

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The Edwards
Facebook: unknown mobile device

Unknown mobile device using my facebook account. Follow the account security setting to edit or remove and nothing makes it go away! They must of hacked so I can't remove it! Changed password over and over changed computer security name over and over! They access anyway!

Can someone help me?

hubby
Re: Facebook: unknown mobile device

[quote=The Edwards]They must of hacked so I can't remove it! [/quote]

That's quite a conclusion to jump-to.

Where/how are you seeing this notification. and, how many devices are authorized to use your Facebook account - and what type of devices are they (PC, iPhone, etc) ?

The Edwards
Re: Facebook: unknown mobile device
The e-mail on the unknown device is coming from facebook to my e-mail adress. Just says the divice is logging into my facebook account from Los Angles California. I followed the advice and found it under account security settings but when I try to edit it as per facebook instructions nothing makes it go away! It logs on everyday since August 13 9:30 AM even though I have changed password and new computer over and over again! When I click notify me when device connects the check mark won't accept my request. It makes think like my account must be hacked as I can not do what it would take to get rid og it.
hubby
Re: Facebook: unknown mobile device

[quote=The Edwards]It makes think like my account must be hacked as I can not do what it would take to get rid og it.[/quote]

ORR.. Could be totally legit (ie; you, or something you are doing/have authorized) - not saying it's not hacked, just saying that it does not necessarily mean your account has been compromised. If it your account was 'hacked' (which for Facebook would just mean that someone else is accessing it without your permission), you would be able to remove the device, and it would re-appear the next time they logged in. No hacker would be able to make it impossible to remove it from the list. On Facebook, 'hacked' basically means someone has your password - it does not mean someone has the ability to reprogram or change the way Facebook operates internally.

1) Have you activated the Facebook Security Option to log the IP address for logons? If not, turn it on then see what IP address that device is using - this can point you in the right direction (we can help with this if necessary)

2) How many computers are you logging on to your Facebook account from? On those computers, how many different web-browsers are you using (Internet Explorer, AOL Browser, Firefox, Chrome, etc)?

3) How many/what external applications have you authorized for use on your Facebook account (Twitter integration, FourSquare, etc) ?

The Edwards
Re: Facebook: unknown mobile device

How do I activate FaceBook security option to log the IP address! The e-mail I keep getting says Logged on Los Angles IP 71.105.32.xxx. It don't have a clue what it means!

I only log on to one computer. Only web browser is internet explorer.

I didn't authorize any to my knowledge. One day I was getting on my account and a box came up and said Name This Computer so I did as it said for security then next log in I see there was a check for mobile device!!!! I believe that gave the o.k for unknown device. Since the e-mail from FaceBook on the 13th I've tried and tried to block it! They send me an e-mail everytime. I followed FaceBook method and I just go round and round. When I go to security and edit as I stated nothing happens. I click a box and check mark won't stay so I have no way to say apply changes. That's what made me believe they hacked so I couldn't do any changes. . The device signed on again today! I am to new at this so I need help. I've tried so many days I going crazy Thanks for taking the time with me!

hubby
Re: Facebook: unknown mobile device

Dont worry about the IP logging option - the info you need, the IP address is in the email you are getting which says the IP of the mystery device is 71.105.32.xxx (xxx is the last 3 digits, changed to XXX in the event that is YOUR ip address).. Now, go to WWW.WhatIsMyIP.com - that will tell you what YOUR IP address is.

If they are the same, then, it's you, or something in your house that is signing-in (i am putting my money on this one)

If they are not the same, then we have more digging to do.

Anonymous Visitor
Re: Facebook: unknown mobile device

OMG I have been stalking myself!!!!LOL LOL LOL Guess this is why old people should not have computers!!!LOL LOL LOL

I still would like to know why it says Los Angles and I live 75 miles away from there? So the warning came from facebook because I left the check mark for mobile device am I right? Now why can't I remove all the entrys on my FaceBook account? Wow I was stalking myself and yesterday the log ins were the exact time I log on everyday!

I said to my husband what if it me? LOL LOL LOL I then said it can't be it's from the LA area! LOL LOL LOL Well this has got to be right up there as one of the dumbest stunts I've pulled in my life time!

Your the BEST Thanks so much for helping me I was going crazey over it!

hubby
Re: Facebook: unknown mobile device

Glad we could help.
IP Tracking tools only track to your ISP's office address of record - so generally you will get a fair idea of the location, but it is never exact (i dont care what the little kiddies post on other topics at this website on this issue).

Not a dumb thing.. Facebook security, settings, and options are complicated.. How the internet (IP addresses, etc) works is complicated - the best way to learn these things is to live through them! Just be careful about jumping to those conclusions - especially when you dont understand all the moving parts.

Now it's YOUR turn to answer some questions and help someone else out!

Anonymous Visitor
Re: Facebook: unknown mobile device
God forbid if I gave advice! LOL Everyone would walk into the garage and take an axe or hammer to there computer! LOL I jumped right into hacked because I couldn't click to get rid of the mobile device fron LA! LOL I felt like someone was stalking me! LOL
Anonymous Visitor
Re: Facebook: unknown mobile device
Hi, I've been having a similar problem...only I'm not stalking myself..! I have been receiving emails about an unknown device logging into my facebook and the IP address does not match that of my personal computer or my cellular phone...those of which are the only two devices I use to access my facebook account. I'm not sure if this is another person logging into my account without my permission or if I'm being mistaken. The times at which that device is stated to have logged in were also times that I was at work and not able to access my facebook at all. How do I know if I'm being hacked and who the person may be? I will also state that I know of a person who has suspicious intentions that is in contact with someone who hacks computers for a living...the only reason I have been a little weary lately.
hubby
Re: Facebook: unknown mobile device

If there is even the remote possibility that this isn't your IP address I would highly recommend that you stop dillydallying and change your Facebook password ASAP and check/update your security recovery options..

hubby
Re: Facebook: unknown mobile device

..Then.. After you change your password and security/recovery options, start looking at the IP info to confirm if it was you or not.
If you are absolutely certain that the logins occurred when you were not logging in to your Facebook account, then that is all the info you need - someone else was accessing your account.

If there is the possibility that maybe whatever Facebook phone app was automatically connecting.. or.. something, then follow the comments already posted on this page to look up your IP address from home, work, and your phone, then compare that IP to what Facebook says.

If it turns out that someone was using your account without your permission, there is no good way to know for sure who it was. You could plug the IP's into a website like http://whois.domaintools.com/ to get a general idea of where the ISP is that owns that IP which might be helpful. But, if it was being done by a 'hacker' that actually knows anything about 'hacking', he or she would cover their tracks and the IP's would show as coming from all over the world.

Personal note: someone that knows someone that ".. hacks computers for a living" is usually about as true as "my sister's boyfriend's cousin's nextdoor neighbor's gardner says that Ferris Bueller passed out and was taken to the hospital" .... and.. there are very few people on the planet that actually "hack computers for a living" ...

Anonymous Visitor
Re: Facebook: unknown mobile device
I've changed my password at least 4 times since the original e-mail notification of the unknown device log-in as well as my email and banking accounts.....I wouldn't consider myself a "dilly-daller"...and the settings on my facebook security enables facebook to email as well as text whenever a facebook log in occurs..I always get a text when I try to log in but the times I received the emails about the unknown device I don't recognize, I never got a text notification. I only find out about the log-in through email, which I don't understand and the IP locations vary from Queens, NY to Wyoming. I don't have a facebook app on my phone..and I don't think my phone even has the capacity to have an app..haha..it's certainly not a smart phone. It's a very, very dumb phone. There is an old friend of mine I stopped speaking with recently because of her stalking behavior with other people and her spouse is in computer forensics..the last time we spoke she mentioned how they have used his knowledge of hacking in the past...I don't want to assume that this is a specific person because she very well could be all talk and it could be nothing at all. I'm not concerned about facebook, I am concerned about my computer in general being hacked into or my online banking account. Honestly, I could just be really paranoid...but it sounds like there pretty much is no way of finding out who it may be. If that's the case, is there any other way of securing my computer or emails?
Anonymous Visitor
Re: Facebook: unknown mobile device
The websites listed were very helpful and you've also been very helpful...I know nothing about computers and it really could just be paranoia. I don't even know if there is anything I could do to better secure my computer but any information is helpful
hubby
Re: Facebook: unknown mobile device

[quote=Anonymous Visitor]... is there any other way of securing my computer or emails?[/quote]

Oh.. yes.. But beware, owning a computer is not like owning a toaster - it takes work!

First: be sure that all of your online accounts are secured.. Change all their passwords (NOW), update/change all their recovery options, and make sure all the passwords are different (do no share passwords between systems/accounts).

Second: Always practice 'safe computing' - Books could be written on this subject, but basically, never click on links or files in emails that you are not expecting, never download or install software from sources that you do not know are trusted/secure, and most importantly, do not click links or files in emails that you are not expecting.. Finally - never click links or files in emails that you are not expecting.. and oh, one other thing.. never click on links or files in emails that you are not expecting - note that i did not say "from people you don't know"..

Third - depends on what kind of computer you have:
if you have Windows: Purchase an antivirus program and ensure that it is current and the definitions are up to date. Get an anti-rootkit program and run/scan it frequently. Get a general antimalware/spyware scanner such as MalwareBytes and run it frequently. Ensure that all of your Windows service packs and patches are installed weekly (or more often). Ensure that your web-browser is fully current and patched.

If you have a Mac: Refer to item #2, and you're done. To date, the handful of Trojan horse programs targeting the Mac (note, no 'viruses') all require action from you to allow the trojan to be installed. Carefully following the second-commandment above will protect you.

Anonymous Visitor
Re: Facebook: unknown mobile device
Alright, i understood what this fuss is all about. Apparently, It's a bug with FaceBook. This email notification is sent if we chose "Dont Save Device" option in the (device) verification page that follows logon. The IP address is indeed my own. Since my ISP provides me connectivity from a server located in a nearby town, it shows a different place.
Anonymous Visitor
Re: Facebook: unknown mobile device
i really need help tyring to see how geetting into my facebook
Anonymous Visitor
Re: Facebook: unknown mobile device

SO last night my sister in law got this email from FaceBook saying the below message. that I my hometown but her IP address and she thinks I logged on to her account!! I didnt do it and dont know why they sent her this. I wasnt even on the computer at that time. what can I do?

A new unknown device logged into your Facebook account (Wednesday, February 1, 2012 at 6:20pm) from Ringgold, GA, US (IP=99.141.xx.xx). (Note: This location is based on information from your ISP or wireless provider.)

Was this you? If so, you can disregard the rest of this email.

If this wasn't you, please follow the link below to protect your Facebook account information:

hubby
Re: Facebook: unknown mobile device

Tell her it wasnt you.. Tell her to change her password.
That IP address belongs to AT&T/SBCMobile/SWBell ... if that is not your ISP and if your mobile provider is someone else, tell her.

Anonymous Visitor
Re: Facebook: unknown mobile device
hi there, having trouble, or mere irritation with saving devices! Every time I log in, facebook asks me to save device and I do - it is my home computer and the only one I use for facebook. On security settings it shows I have logged in from home, but it doesn't save the device, because every time I log in the same thing happens - I have to save home device all over again.

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