Facebook: unknown mobile device

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The Edwards
Facebook: unknown mobile device

Unknown mobile device using my facebook account. Follow the account security setting to edit or remove and nothing makes it go away! They must of hacked so I can't remove it! Changed password over and over changed computer security name over and over! They access anyway!

Can someone help me?

   

   

hubby
Re: Facebook: unknown mobile device

[quote=The Edwards]They must of hacked so I can't remove it! [/quote]

That's quite a conclusion to jump-to.

Where/how are you seeing this notification. and, how many devices are authorized to use your Facebook account - and what type of devices are they (PC, iPhone, etc) ?

The Edwards
Re: Facebook: unknown mobile device
The e-mail on the unknown device is coming from facebook to my e-mail adress. Just says the divice is logging into my facebook account from Los Angles California. I followed the advice and found it under account security settings but when I try to edit it as per facebook instructions nothing makes it go away! It logs on everyday since August 13 9:30 AM even though I have changed password and new computer over and over again! When I click notify me when device connects the check mark won't accept my request. It makes think like my account must be hacked as I can not do what it would take to get rid og it.
hubby
Re: Facebook: unknown mobile device

[quote=The Edwards]It makes think like my account must be hacked as I can not do what it would take to get rid og it.[/quote]

ORR.. Could be totally legit (ie; you, or something you are doing/have authorized) - not saying it's not hacked, just saying that it does not necessarily mean your account has been compromised. If it your account was 'hacked' (which for Facebook would just mean that someone else is accessing it without your permission), you would be able to remove the device, and it would re-appear the next time they logged in. No hacker would be able to make it impossible to remove it from the list. On Facebook, 'hacked' basically means someone has your password - it does not mean someone has the ability to reprogram or change the way Facebook operates internally.

1) Have you activated the Facebook Security Option to log the IP address for logons? If not, turn it on then see what IP address that device is using - this can point you in the right direction (we can help with this if necessary)

2) How many computers are you logging on to your Facebook account from? On those computers, how many different web-browsers are you using (Internet Explorer, AOL Browser, Firefox, Chrome, etc)?

3) How many/what external applications have you authorized for use on your Facebook account (Twitter integration, FourSquare, etc) ?

The Edwards
Re: Facebook: unknown mobile device

How do I activate FaceBook security option to log the IP address! The e-mail I keep getting says Logged on Los Angles IP 71.105.32.xxx. It don't have a clue what it means!

I only log on to one computer. Only web browser is internet explorer.

I didn't authorize any to my knowledge. One day I was getting on my account and a box came up and said Name This Computer so I did as it said for security then next log in I see there was a check for mobile device!!!! I believe that gave the o.k for unknown device. Since the e-mail from FaceBook on the 13th I've tried and tried to block it! They send me an e-mail everytime. I followed FaceBook method and I just go round and round. When I go to security and edit as I stated nothing happens. I click a box and check mark won't stay so I have no way to say apply changes. That's what made me believe they hacked so I couldn't do any changes. . The device signed on again today! I am to new at this so I need help. I've tried so many days I going crazy Thanks for taking the time with me!

hubby
Re: Facebook: unknown mobile device

Dont worry about the IP logging option - the info you need, the IP address is in the email you are getting which says the IP of the mystery device is 71.105.32.xxx (xxx is the last 3 digits, changed to XXX in the event that is YOUR ip address).. Now, go to WWW.WhatIsMyIP.com - that will tell you what YOUR IP address is.

If they are the same, then, it's you, or something in your house that is signing-in (i am putting my money on this one)

If they are not the same, then we have more digging to do.

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