Facebook: unknown mobile device


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The Edwards
I am new here at GrownUpGeek.Com
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Unknown mobile device using my facebook account. Follow the account security setting to edit or remove and nothing makes it go away! They must of hacked so I can't remove it! Changed password over and over changed computer security name over and over! They access anyway!

Can someone help me?

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Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
I think someone hacked my Facebook because I was seeing strange IP address from all around the world. Now I have changed my password and so far it stopped.
Pradeep Saini (not verified)
Facebook log in from a recognized computer

Log in from a recognized computer
You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
Other options:
Contact our User Operations team...

Respected Sir please Help me.....
How to access my account?

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Hubby
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Re: Facebook log in from a recognized computer

Based on what the message says, you need to log in from a recognized device to gain access to your account.

Pradeep Saini (not verified)
Re: Facebook log in from a recognized computer
Respected Sir ye recognised device kaunsi hoti hai ye sir mai kuch samjha nahi sir ye work kaise karegi.
Shababa Chowdhury (not verified)
Someone logged in my account
Someone logged in my account and removed my device from the known device. And now when i try to log in they say my device is not recognized.
Anonymous Visitor (not verified)
Re: Someone logged in my account
Shababa Chowdhury wrote:

Someone logged in my account and removed my device from the known device. And now when i try to log in they say my device is not recognized.

There are a few ways that this could happen without someone logging into your account. If you use private browsing it will ask you to rename the same device each time.
If you have a dynamic IP, it could do the same thing. And in my own persona experience, when I log in from my iPhone, sometimes it allows me to login again, other times it asks me to re-name the device.

You shouldn't have trouble logging in if you just name the device again. Go into your setting and see if you recognize the name of the device and/or the IP address associated with them. If you are using a mobile device keep in mind the IP address will likely NOT be your and could be quite random.

monika (not verified)
New device name
today i try to login my account, they ask me a device name which i used. i enter the device name but they dont recognized thet device after that my account is temprary locked i also forget the answer of my security question. what i suppose to do ? Help
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Hubby
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Re: New device name

Go to the Facebook account recovery page to recover your account and see if that helps.

lakshmanprakash (not verified)
Re: Facebook: unknown mobile device
hi my problem is little worse..whateva paswd i chg often am gettin loggin notifications ip adrss..which i tracked where somewhere from germany..and three places on mumbai..but am at bangalore india and i never visited these places..facebooks security is really worrying me..
Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
Hello all! I have been noticing an unauthorized android device logging into my Facebook. I have an iPhone. I keep changing my password, but they keep coming back! I also cleared out all my recognized devices, so they aren't getting in that way. I don't even get an email when they log in. Help!!! I want my Facebook privacy back!
Facebook User (not verified)
Hacked Facebook Account
Hi, My account was hacked. This I know from the email security notification stating that my account was accessed from Mountain View (I'm in Santa Cruz and it usually says San Francisco) and it left an IP address which is not mine. I changed the password to both my Facebook account as well as my email account. Now, when I log into FaceBook it says that someone from the foreign IP address and location logged in. Is this true? Has someone taken over my computer so that when I log in my computer automatically connects to this other IP address and gives them access? Earlier the same day that my account was hacked I was trying to log onto the internet at the library using my computer. It wasn't working and then I got a note on my computer saying that someone was using my IP address. What is going on and what do I do? I'm afraid to change my password for my other accounts for fear that someone has remote access to my computer.
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Hubby
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Re: Hacked Facebook Account

You need to ensure that your computer is secured.. run a current antivirus, run other Malware detection such as MalwareBytes and maybe even a rootkit detector. If you have questions on these or need specific help, post your question over in the proper forum section and we can help.

Facebook User (not verified)
Re: Hacked Facebook Account
Thank you for your help, however, I have a MacBook with OSX - 10.6 so MalwareBytes won't work. Do you have any other anti-malware suggestions?
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Hubby
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I am a Grown Up Geek
Re: Hacked Facebook Account

run a standard Mac Antivirus just to be sure. if someone from a foreign IP is logged in then it's not from your computer.. and it's possible they logged in hours/days ago but arent actually online/doing anything now.
I would log in from a known secure location (like, home), and change your passwords one last time, and be sure to change/update your account recovery info.

Facebook User (not verified)
Re: Hacked Facebook Account
Guess what? I put my router number into the address bar, viewed the broadband link summary and found out that the suspect IP is their broadband connection address (I use ATT)I also ran a DSNchanger tool and all was clear.
Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
hi there, having trouble, or mere irritation with saving devices! Every time I log in, facebook asks me to save device and I do - it is my home computer and the only one I use for facebook. On security settings it shows I have logged in from home, but it doesn't save the device, because every time I log in the same thing happens - I have to save home device all over again.
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Hubby
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Re: Facebook: unknown mobile device

Do you have cookies disabled in your browser, or any fancy security software that might be blocking cookies?

Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
that is a possibility, will look into it - thank you!
Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
Accept cookie is enabled, although accept third party cookies is not - could that be the problem?
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Hubby
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Re: Facebook: unknown mobile device

I don't think so but turn it on (temporarily) to see if that helps.
Have you tried in a different browser? Does it do the same thing? It will recognize each different browser and a seperate 'device'.

Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
only use the one browser - firefox, but turn it on to see if that works!
Bear
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I am the boy your mother warned you about
Member for 6 years 13 weeks
GuG-Points: 1091
Re: Facebook: unknown mobile device

If you are using Firefox and you are using the private browsing function, it will ask you to sign in each time.

Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
clear history when browser closes is enabled and I just noticed that cookies history was ticked - have disabled and will see if that makes difference.
Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device

SO last night my sister in law got this email from FaceBook saying the below message. that I my hometown but her IP address and she thinks I logged on to her account!! I didnt do it and dont know why they sent her this. I wasnt even on the computer at that time. what can I do?

A new unknown device logged into your Facebook account (Wednesday, February 1, 2012 at 6:20pm) from Ringgold, GA, US (IP=99.141.xx.xx). (Note: This location is based on information from your ISP or wireless provider.)

Was this you? If so, you can disregard the rest of this email.

If this wasn't you, please follow the link below to protect your Facebook account information:

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Hubby
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Re: Facebook: unknown mobile device

Tell her it wasnt you.. Tell her to change her password.
That IP address belongs to AT&T/SBCMobile/SWBell ... if that is not your ISP and if your mobile provider is someone else, tell her.

Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
i really need help tyring to see how geetting into my facebook
Anonymous Visitor (not verified)
Re: Facebook: unknown mobile device
Alright, i understood what this fuss is all about. Apparently, It's a bug with FaceBook. This email notification is sent if we chose "Dont Save Device" option in the (device) verification page that follows logon. The IP address is indeed my own. Since my ISP provides me connectivity from a server located in a nearby town, it shows a different place.
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Hubby
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Re: Facebook: unknown mobile device
The Edwards wrote:

They must of hacked so I can't remove it!

That's quite a conclusion to jump-to.

Where/how are you seeing this notification. and, how many devices are authorized to use your Facebook account - and what type of devices are they (PC, iPhone, etc) ?

The Edwards
I am new here at GrownUpGeek.Com
Member for 3 years 1 week
GuG-Points: 7
Re: Facebook: unknown mobile device
The e-mail on the unknown device is coming from facebook to my e-mail adress. Just says the divice is logging into my facebook account from Los Angles California. I followed the advice and found it under account security settings but when I try to edit it as per facebook instructions nothing makes it go away! It logs on everyday since August 13 9:30 AM even though I have changed password and new computer over and over again! When I click notify me when device connects the check mark won't accept my request. It makes think like my account must be hacked as I can not do what it would take to get rid og it.
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Hubby
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Re: Facebook: unknown mobile device
The Edwards wrote:

It makes think like my account must be hacked as I can not do what it would take to get rid og it.

ORR.. Could be totally legit (ie; you, or something you are doing/have authorized) - not saying it's not hacked, just saying that it does not necessarily mean your account has been compromised. If it your account was 'hacked' (which for Facebook would just mean that someone else is accessing it without your permission), you would be able to remove the device, and it would re-appear the next time they logged in. No hacker would be able to make it impossible to remove it from the list. On Facebook, 'hacked' basically means someone has your password - it does not mean someone has the ability to reprogram or change the way Facebook operates internally.

1) Have you activated the Facebook Security Option to log the IP address for logons? If not, turn it on then see what IP address that device is using - this can point you in the right direction (we can help with this if necessary)

2) How many computers are you logging on to your Facebook account from? On those computers, how many different web-browsers are you using (Internet Explorer, AOL Browser, Firefox, Chrome, etc)?

3) How many/what external applications have you authorized for use on your Facebook account (Twitter integration, FourSquare, etc) ?

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