Wireless Internet Problem; AT&T 2Wire


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ureverydaygoddess
ureverydaygoddess's picture
I am here to learn from others from Stuck inside my own demented mind
Member for 5 years 23 weeks
GuG-Points: 186

OH MY GOSH...YES YES, IT's me again! Back with yet another problem! -rolls eyes-

The computer I'm using right now to type this...is my father's (aka Old Faithful) HP Pavilion F1703 (she's old but she works)

The Internet we're using is: AT&T 2 wire.

My old laptop was able to go online but at times when my father decided to go on his desktop, my internet connection would fail. then maybe in five minutes I'll be able to go back online. (this problem started in 2007) but i always thought maybe it just does that. (Yes I know, I should have looked into it back then) Then of course my laptop just...decided to crash and burn...after me trying so hard to get it to go online. (according to the guys at staples "Your laptop just pretty much fried the motherboard"

I now have a new laptop and it's doing the same thing.

Last night my father wanted to go online...I was in my room and my internet went out.

I walked out of my room and saw my dad turn his computer on, i walked back into my room and the internet was working...but only for 2 mins before it went off again. I walked back out of my room and saw my dad was online... after that i tried a few times and decided to figure it out the next day (since I was tired from a long day).


_________________________________

"I'm insane NOT crazy"

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RockThisTown (not verified)
AT&T 2Wire Internet Problems
I was told by AT&T that because my 2Wire modem was out of warranty (1 year) and it would be $100 for a new one. I don't want to pay for a new one with the same problems as the old one - still seeking solutions, but I may switch ISPs to find out AT&T's reaction, if any. Suddenlink is advertising internet with no charge for equipment, so might give them a try.
Anonymous Visitor (not verified)
Wireless Internet Problem; AT&T 2Wire
Since getting AT&T UVerse I have has nothing but intermittent internet connections. AT&T has replaced the 2wire router 10 times in two (2) years. This has WAS WI-Fi ed before they got here. We dropped TV and Phone from UVerse and seemed to improve the service. PROBLEMS LIE WITH THE 2-WIRE ROUTER
Anonymous Visitor (not verified)
Re: Wireless Internet- AT&T 2Wire
I tried connecting to my friends wifi and then a few minutes later it dropped, my friend has DSL and I checked the modem and the modem shows no wireless signal at all I tried resetting the modem but still no WIFI Please help
JennLove (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
Our company has been using a ATT wireless router. Our internet will go in and out every 5 minutes. It will load a page just fine sometimes, then 1 minute later will say "unable to connect to internet" or "cannot accept site's certificate". It's driving me to an early grave. Everything will be fine and dandy, then it goes blank- saying we don't have an internet connection when the router shows we do. I called ATT and they figured it had to be the wireless router itself, so I replaced it with a new one. The problem still exsists. I'm going to go insane. Help, someone please. Could it be the ATT wireless routers? The computer itself (its a brand new Gateway)?
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
I have had the same problem for 2 years with at&t. I have replaced the router because they said it was the problem, then they said it was my computer, I bought new computer, It still does the same thing, they have sent some guy out here to check the lines, Still after 2 yrs I have the same problem. ATT&T sucks but I have to have internet because I am in school online. I call them every month because it is no reason for all of this and ATT has cost me a lot of money.
Monte (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
I feel for you. Same problem here but MAYBE different reason. Our phone service line had been noisy after rain for 15 years. When it was noisy, the internet service was spotty or totally interrupted. AT&T and whoever before them sent men out DOZENS!!!!!!of times!!!!!!!!!! Each and every time the tech gave us a different reason for the noise. Finally I stripped out all their wires And started over. The problem PERSISTED. Someone offhandedly suggested I use filters at every jack. I asked the next service dude for some. He just handed me a Big handful off the truck!!! I plugged them sll in. THAT WORKED. I promise! Our phone sounds clean now in wet weather And so, does not interrupt our Internet connection. You'd think the pros would come up with the idea.
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
I've been having the same problem. Can't send or receive email's. It says it doesn't recognize my password. Been on the phone with AT&T tech and Apple Tech. Apparently Apple has been receiving a lot of phone calls regarding this same issue with AT&T. So it is an issue with AT&T and not your computer or router. Which by the way I did replace. So what does a person do?
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
We had a new line put in our house and therefore got a new modem from AT&T. We have been having the same issue and have had AT&T out here four times. Last time they replaced the modem which has not helped. We are totally frustrated. Anyone have any suggestions? I would use another company if I had an alternative.
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire

In addition to Hubby's suggestions, survey the area where the router is.  High electrical interference can cause problems with the wireless radio - there might be a conduit with several power cables behind the within inches of the router.  Wireless problems can also happen if the router placed near 2.4 or 5.8 GHz cordless phone base stations.

So try moving the router 20-30' away from where it currently is.  If it is connected to a modem by Ethernet cable, you can keep the modem where it is and use a longer Ethernet cable between the router and modem.  If it is a combination modem/router, use a longer phone cord to allow moving the unit away from where it is.

I'm assuming this is happening with all laptops/wireless devices that connect wirelessly to the router?  If other laptops connect fine and the Gateway is having the problem, it could be the computer.  Try using another laptop placed next to the Gateway (with both on and connected) to see if the problem exists on both computers.  If it's only the Gateway, I would look to see if both antenna wires are connected to the wireless card.  There's a small 2" door on the bottom to allow access. Another thing to try is to reinstall the wireless drivers which are available at the Gateway support page.  Proper identification of the make/model of the wireless card should be confirmed to be sure the correct driver is selected.

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Hubby
insert witty description here
I am a Grown Up Geek
Re: Wireless Internet Problem; AT&T 2Wire

It could be the AT&T router, it could be the computer or, it could be the internet service/connection.

To troubleshoot, connect a computer directly to the internet connection - if you still lose the internet, it's the service - call AT&T and make them fix it and provide the service you pay for.

If you can connect fine when plugged directly into the internet, then connect the AT&T router back in then connect a computer via wire into the router - if you have spotty connections, it's the AT&T box - call them and tell them to give you one that works

If you can connect to the internet fine with wired-in to the AT&T box, then try wirelessly. First, very close, then get further away. It might be a case of losing wireless connectivity. The easy fix for wireless issues is to move the box closer to the computers - but there are also many more things (changing channels and other settings) that might help.

Basically, just go through each point of failure to eliminate each one - whatever is left is the problem! It helps to have someone familiar with networking, wireless, routers, etc, help, but not 100% necessary.

Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire

I have a 2 wire modem for 6 weeks since my westell got fried in a recent set of storms. I have been on the phone with Att numerous times and YES they charge you money to diagnose your problem. they have what you call a geek squad that comes to your house to tell you basically your 2 wire is crap and you need to basically spend money to buy a new one.

My 2 wire resets itself every 10 mins and i get a page that says it loses connection. my computers are wireless. and it says that i have to figure out what is going on. first last i talked to said there was a issue in the house. i threw out all my phones. next lady said same thing.. i said you know.. there is a problem.. how bout you come here and do you darn job! check my house for damage and stop being lazy!! they came for 20 mins the guy had a cig.. and left. the next guy who came next day was here for 4 hours. and found all sorts of issues broken jacks broken cables broken lines.. lazy people. i finally had enough when the lady yesterday after i talked to them. she told me to stick to taask.. i told her.. excuse me.. i pay your salary.. keep your mouth shut!> your there to say yes maam sorry maam for poor service.. 6 weeks is a long time now to deal with crap. and for you to tell me to stick to task? ha........ and add more to my phone bill? i dont think so. so beware..

and yes 2 wire is junk. it does reset. we researched it. and now have experienced it.. and after not 1 but going on the 3 one.. which we will have no luck with.. im going to buy a new modem.. cause im not going to pay for a service i cant operatewith.no way.

Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
I can access the 2wire, by wireless and it says everything is ok the best I can tell (gateway.2wire thing). But Windows says the connection to the 2wire is good, but the connection from the 2wire to the internet is not established. It seem that some little thing is missing. I have checked the connection, rebooted.
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
I am helping my neighbor with his new HP-g7. I can connect to the 2Wire at least it says it is, lots of bars, but the box that shows the connections says no internet connection. I can access my Comcast wirekess from next door just fine. I called AT&T they want $150 to diagnose. After much time on the phone. AT&T customer service seems to live up to all the bad things that I have heard.
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire

$150 to diagnose a modem/router?  I've never had anyone at ATT even
suggest to charge for trouble-shooting ATT-supplied equipment.  Musta got
someone wanting to take a break.  This is a standalone combination
modem/router and not two devices (black modem & white router) piggybacked,
right?  Has it ever worked correctly?

You can do sort of a non-tech user-diagnosis yourself and save time if you call ATT back.

  1. Unplug the telephone wires on all telephone devices in the house except
    the modem/router.  This means wired phones and satellite receivers. 
    As you do this, check that there are DSL filters correctly installed between
    these devices and the wall.  Your modem/router should be plugged in and
    also have a DSL filter.  During this trouble-shooting keep all the other
    devices disconnected.  Power down any cordless house phones.  Not
    your wireless that you carry with you, but the ones in the house with bases
    that are connected to the wall.  Pull the power plug on these.
  2. Now pull the power plug on the router, wait 15 seconds, reconnect.
  3. Wait for the lights to come on.  All should be green, one or two may
    blink occassionally.
  4. Connect a computer using Ethernet cable - can you get on the Internet? 
    If not, call ATT and ask for a REAL support person.
  5. If Ethernet works, try to connect again wirelessly.
  6. If the original laptop is still having problems getting past the router,
    try another device (another laptop, smartphone)
  7. If more devices cannot get through to the Internet, there is a problem
    with the router physically or its configuration.  Regardless, call ATT. 
    They are responsible for their equipment and at the minimum offer
    trouble-shooting over the phone to determine defective equipment or improper
    settings.
  8. If the problem seems to be isolated to one device (laptop), then ATT would
    be no help.  There are things you can do to troubleshoot a wireless
    device if need be but worry about the router right now.  If it's
    diagnosed defective, ATT should replace it.
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire

$150 to diagnose a modem/router? I've never had anyone at ATT even suggest to charge for trouble-shooting ATT-supplied equipment. Musta got someone wanting to take a break. This is a standalone combination modem/router and not two devices (black modem & white router) piggybacked, right? Has it ever worked correctly?

How long you been working for ATT again??? If ATT sends a Tech to your home to check ANYTHING that is inside your home it is a $100 fee, PERIOD!!! I have been experiencing these same issues and some that the Techs said was their equipment at the Main Box's problem since I signed up!!! Every time I call after all the "Text Book" tech help like resetting modem, unplug it from PC, unplug it from wall jack " Do you have phone filters installed?" " I only have the DSL service" I am offered a Tech to come in my home for $100. It's a scam!!! I had a friendly tech check the lines in my home and he said that everything on my end was as it should be, the problem was with their equipment at the road. It went down for 2 days and after repairing it I was still down another 2 days before getting a new modem sent to me. It took a dump the first day!!! Still using my old 2wire.

jason sipe (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
ive had att for two years now and they have not once charged me to come out they even replaced the last 2wire router i had that quit on me for free theyve even came out on a sat afternoon after i called that morning.....so i dont know what or who youve been dealin with but ive had problems like two or three time and its never cost me a dime to have att fix the prob and on the occasion when they came out on sat they also knocked 50 bucks of my bill because the problem had lasted over 24 hours before i called and problem was in the line......
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
I have had a numerous amount of problems with my Internet and 2wire modem. After months of trial and error and multiple visits from AT&T tech support I have finally figured out the problem. It's the darn 2wire modem. It's just a piece of crap. I just bought a netgear modem/router, configured it and surprise surprise it works 10x better than ever! Thank God! Hope anyone who had the same issue finds this post.
Anonymous Visitor (not verified)
AT&T 2Wire
Same issue here. Multiple disconnects per day, dropped DSL signal, etc. ATT tested my line and it was fine. They claim they have no problems with the 2 wire router. Replaced with a high end Netgear router and no more problems. The ATT 2 wire router is a piece of garbage.
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
We have had problems ever since we got AT&T internet (when we moved in 2008)--since we could get internet eventually--I didn't deal with it. Finally have called, got diagnostics over phone, eventually had a tech person come out (who just kept saying "I'm not an IT guy"), he changed modem (2 Wire) and supposedly reset a couple things. He said it "could be interference", ...so I called again and tech took remote access, changed some things and said that should work. It hasn't. This is so frustrating! Are you saying that I could buy a new modem but and still use AT&T internet?
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire

Ask them for a basic modem and use your own router.  They should supply this basic modem at no charge.

A basic DSL modem is small and has only a few jacks on the back: one power, one RJ-11 (phone cord from wall), one RJ-45 (Ethernet to computer or router), and maybe one USB-B jack that can link from the modem to a single computer as long as the Ethernet jack on the modem isn't also used.  Be sure your computer can connect to the Internet by plugging into this modem before adding a router between the computer and modem.

To add your own wireless router to this basic DSL modem, connect the modem's Ethernet jack to the router's "uplink", "WAN" or "Internet" jack.  This jack on the router is usually separated from the other jacks by a space and might even be a different color.  A nearby desktop computer that is not wireless connects via Ethernet to one of the router's Ethernet (LAN) jacks.  Normally, Internet access for both wired and wireless works immediately after connecting but your wireless will not be password protected.  The software that comes with routers is usually not-so-great but if that's all you have, you have to go with it unless you know how to get in and manually set up security.  For homes, I normally use "WPA Personal".

Brand choice of router is more important now than it used to be.  For an inexpensive basic router in a small-sized house or apartment where media-streaming isn't important, I recommend the D-Link DIR-601 ($30 at Lowes, Office Depot).  For larger homes, the DIR-615 or 651.  If you will be streaming media, there's the DIR-655 for about $80.  There are more expensive models but I don't recommending throwing more money at one of these unless you see features you know you need.

I'm not an employee of D-Link.  It is a current favorite brand of mine as a wireless router because it seems to be more universally compatible with a wider range of wireless media devices like Bluetooth players, ROKU receivers, Internet capable HDTV's, e-readers, etc.  Device compatibility is somewhat hit and miss with a few other major brands of wireless routers and this compatibility problem seems to be related to security protocols between the device and router.

As for the reason of compatibility, I don't necessarily blame the router but maybe the relationship between the router and the device instead.  In all of the connectivity and compatibility problems I've been asked to troubleshoot so far, the problem has been corrected by replacing the customer's existing router with a D-Link.

Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
Do you know for a fact this will work?
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
Hi, I had a working connection (wireless) on AT&T 2wire226 router until about 4 days ago. Is the wireless light supposed to be on at all times? If that's the case it hasn't been in the past and the wireless worked. Go figure. I called AT&T. They said it's working when I know it isn't. I've made sure all my connections are tight, reset the router; basically did everything I knew to do and still nothing. I know it's not my daughter's Ipod because she connects every other wireless area. What do I now do? Thanks for your help!
Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire

hi, i have the same problem with mine, but eternet is blinking and wireless stays solid for about a minute and starts blinking again, can someone please help on what to do

Anonymous Visitor (not verified)
Re: Wireless Internet Problem; AT&T 2Wire
Anonymous Visitor wrote:

hi, i have the same problem with mine, but eternet is blinking and wireless stays solid for about a minute and starts blinking again, can someone please help on what to do

Something's wrong somewhere. Try restarting it from the inside.

Open a browser on a computer that's connected to your network with Ethernet (not wireless) and type 192.168.254.254 then Enter. When asked for a access password, it will be admin unless you have changed it.

From the four icons at the top select System. Right below that, choose Details. Over at the right, click "Restart the system".

Also, try Disabling and Re-enabling the wireless - At the top, click the home Network icon. Then choose Summary. Over at the right, you should see a button next to the Wireless interface indicator that says Disable. Click that, wait until your wireless is off and then Re-enable it.

If this problem persists, call ATT - they should send you a new one if yours is screwed up.

Green Eyes
I am Luvin TheGuG
Member for 6 years 48 weeks
GuG-Points: 35
Re: Wireless Internet Problem; AT&T 2Wire

Have you checked your modem? 

I've had this happen on two different occasions and both times it was due to the modem not working.  I believe both were a 2-wire as well.  A new modem fixed it for me.

ureverydaygoddess
ureverydaygoddess's picture
I am here to learn from others from Stuck inside my own demented mind
Member for 5 years 23 weeks
GuG-Points: 186
Re: Wireless Internet Problem; AT&T 2Wire

Hmmm never thought of that... -looks at my modem: Power light is on. Ethernet light is one. Wireless light is blinking, DSL light is on and so is Internet- Hmmm...I do not know maybe your right or maybe it's something else but I think I should start looking into that. I wonder if AT&T will charge me...LOL.

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