Email from PayPal: Customer Identification Program

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Email from PayPal: Customer Identification Program

In today's episode of "is it real or is it a scam?" we have the following email:

From: PayPal <>
Subject:     Customer Identification Program
Dear <your real name>
In an effort to keep our customers informed of changes which may impact their normal anticipated experience, we wanted to take this opportunity to share with you some changes that you can expect beginning in April 2012.

In July 2011, the Bank Secrecy Act was amended. In summary, money service businesses (such as PayPal) will be required to verify customers’ personal information prior to providing certain services or customer elected product offerings.

What changes can I expect?

For some specific products or balance funding options, PayPal may ask you to ensure your full legal name, address, date of birth, and the last four digits of your social security number are accurate. If your information is already on file with us, you may be asked to re-verify this information. If we do not have your information, you may be asked to provide or update this information before we can process your request for a particular product or balance funding action. We may refund monies to your funding source in the event that more information is needed.

PayPal will only ask you for this information if you are logged into your account. If further information is needed, PayPal will contact and direct you to resolve any concerns via our secured Resolution Center beginning in early April 2012.

What can I do to help ensure my information is updated?

The next time you log into your PayPal account, please ensure your full name, address, and tax ID information are accurate.

If you need to make an update, you can complete the process by following these instructions:

1. Log in to your PayPal account.
2. Click "Profile" near the top of the page.
3. Click "Update" or “Change” beside the Name, Address, or Tax ID Number field.

We appreciate your business and look forward to our continued partnership.

© 2012 PayPal Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.


This email is actually legitimate!

Some tipoffs that this email is real and not a scam:

  • The email has your real name in the greeting
  • The email does not have any links that you can click - instead it instructs you to go to and log into your account.  Most phishing scams bait you into clicking a link that takes you to a fake website and fool you into submitting your passwords or other information.

So make sure your PayPal information is up to date, but watch out for fake or scam versions of this same message!



Re: Email from PayPal: Customer Identification Program

Very good advice.

Re: Email from PayPal: Customer Identification Program
Thanks I really needed to know this!!

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