CD/DVD drive issues

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TRMNTR
CD/DVD drive issues
Hello...for some reason recently my PC running Vista 32-bit had the CD and DVD drivers not working. I have tried uninstalling those devices from the device manager and then restarting and waiting for the drivers to load but they both do not load and Windows has errors. I can't use my disc I got with the computer because neither of the drives will read it. I am thinking of doing a reformat & reinstall on my machine. I upgraded to Vista from XP and really would like to go back to XP. I do believe I have all the discs to do so and I also know that I need to back up everything and make sure I make notes of my programs and so forth so I can get those reloaded after the formatting. One of the reason I am looking at doing this is that there are some files/registry values that have been left behind from previous programs that I had uninstalled and for some reason I can't completely get rid of the Norton software I had on there and the Roxio CD Creator software I had on there. I thought maybe by doint the reformatting & reinstall would clean everything off and I could start from scratch again. I am open to thoughts and opinions on this so please let me know if you one or the other or both. Also wondering how I would go about that since the CD/DVD drives are not working correctly? How would I be able to do this if I can't get the drives to read any discs? The drives have worked in the near past and I believe this just came on in the last week or two. I haven't made any changes to the machine in that time frame as far as software, etc. goes. Also wanted to add that currently my machine has something goofy with .NET 1.1 as well. I have deleted that from the Uninstall Area on the Contral Panel but Windows Update still is trying to install and update for it. I also have issues when the computer does a restart. It hangs up on the restart before I get to the welcome screen. I can do a shut down and then hit the button to turn it on and it will start just fine but in a restart it hangs up. Just another piece of info. Thinking that a reformat & reinstall will fix my issues...hopefully. Any help would be great. Thanks.

   

   

Anonymous Visitor
Re: CD/DVD drive issues
[quote=TRMNTR]Hello...for some reason recently my PC running Vista 32-bit had the CD and DVD drivers not working. I have tried uninstalling those devices from the device manager and then restarting and waiting for the drivers to load but they both do not load and Windows has errors. I can't use my disc I got with the computer because neither of the drives will read it. I am thinking of doing a reformat & reinstall on my machine. I upgraded to Vista from XP and really would like to go back to XP. I do believe I have all the discs to do so and I also know that I need to back up everything and make sure I make notes of my programs and so forth so I can get those reloaded after the formatting. One of the reason I am looking at doing this is that there are some files/registry values that have been left behind from previous programs that I had uninstalled and for some reason I can't completely get rid of the Norton software I had on there and the Roxio CD Creator software I had on there. I thought maybe by doint the reformatting & reinstall would clean everything off and I could start from scratch again. I am open to thoughts and opinions on this so please let me know if you one or the other or both. Also wondering how I would go about that since the CD/DVD drives are not working correctly? How would I be able to do this if I can't get the drives to read any discs? The drives have worked in the near past and I believe this just came on in the last week or two. I haven't made any changes to the machine in that time frame as far as software, etc. goes. Also wanted to add that currently my machine has something goofy with .NET 1.1 as well. I have deleted that from the Uninstall Area on the Contral Panel but Windows Update still is trying to install and update for it. I also have issues when the computer does a restart. It hangs up on the restart before I get to the welcome screen. I can do a shut down and then hit the button to turn it on and it will start just fine but in a restart it hangs up. Just another piece of info. Thinking that a reformat & reinstall will fix my issues...hopefully. Any help would be great. Thanks.[/quote] Do your optical drives show up in the BIOS interface as detected hardware?  If so, I agree that it is probably a driver issue.  If your optical drive was associated with a certain player and that player was uninstalled, sometimes it cannot be seen by Windows afterward. Try installing new drivers.  Go to your computer manufacturer's website, find the download section and get the one for your particular drive.  You'll need the model number if there are a few to choose from - get it from Device Manager or a utility like Everest Free Version. You said you upgraded to Vista.  Go to Start>Programs>Windows Update and see if you are fully updated - especially check the Optional Updates link on this window.  It may have a DVD ROM driver update that might work.
TRMNTR
Re: CD/DVD drive issues
When I try to get into my BIOS interface when starting up my machine it does the hang up thing. When I push the button to start it up it starts and I can hear the hard drive working then when I hit the F2 to try and get to BIOS I hear the hard drive stop working and it hangs up. I have to push the button and hold it to turn it off then hit the button again to start the machine. If I leave it alone it will start Windows. I have tried installing new drivers. I have a Gateway and when I go to their page I can't find the drivers on there. As far as updates go I am fully updated. I always keep up on that. Currently does not have a DVD/CD ROM driver update listed. Again wondering if the whole reformat & reinstall is the way to go. When I do turn my computer on after it has been shut down I do see the little lights on the DVD and CD drive come on and it looks like the machine is looking to see if there is a disc in there but then it moves on like normal. So it looks like they are working just the drivers are not working correctly. Should I do a reformat & reinstall? Not just because of this but to do a good clean sweep of everything AND to get back to XP?
Anonymous Visitor
Re: CD/DVD drive issues
I'm concerned that you can't get into BIOS.  That along with Windows hanging on startup and loss of contact with your optical drives could indicate a system board problem.  Easiest thing to do first is test your CMOS battery for approx 3 volts - under 3, replace it and then try powering on and accessing your BIOS.  Another easy thing to try is a different mouse and keyboard (PS/2 if you have it). Still no good? At this point, you should probably rule out a failing system board by "bare-boning" the board and then seeing what happens during startup.  Bare-boning just means unplugging everything except the power connectors from your power supply, power-on wires from the front panel, CPU cooling fan, keyboard/mouse (use PS/2 if available) and video cable.  Remove all PCI cards including and added video card if you have upgraded.  Use the onboard VGA connector to connect your monitor.  Everything else gets unplugged - USB, IDE, SATA, front panel audio, card reader, and case fan. While in there, look at your board closely with a flashlight and notice if you see any capacitors near the CMOS battery or SATA and IDE swollen with rounded tops.  Capacitors are small cylinder-shaped, are usually black with silver tops are present in various sizes. They look like miniature batteries and are mounted upright scattered all over on the board.  XP systems have a bit of age on them and capacitor failures becoming common. Once bare-boned, power on your system.  You should get a single beep (if your board speaker is on) and startup info on your monitor.  You should be able to get into BIOS and if not, you have a system board or CMOS chip problem which probably should be double-diagnosed by a PC test card/analyzer before buying a replacement board. But if you can access CMOS successfully while bare-boned, shut down and systematically connect and test components beginning with your hard drive.  If Windows loads as it should, do a normal shut-down and connect your optical drive next.  If things went south after you connected your hard drive, the problem is either the physical hard drive (hardware) or your Windows installation (software). If you do suspect the hard drive or a corrupted Windows installation, try reinstalling Windows (after reconnecting the items you unplugged) and if the install hangs, try a different hard drive.
TRMNTR
Re: CD/DVD drive issues
I haven't tried the last suggestion yet but it seems to me that I remember that this whole hang up thing started when I upgraded to Vista. I don't remember having that issue when I was still using XP. I don't mind Vista but just thing going back would be better for me along with the fact that this machine is older but still works great and does what I want it to do. Just think I made a mistake upgrading.
Anonymous Visitor
Re: CD/DVD drive issues
Yeah... I would usually not recommend an upgrade from XP to Vista on a stock machine that was sold with XP.  Out of the box, XP machines were built with a certain level of hardware that was perfect for XP and ran it fine.  However, Vista is a large operating system and its demands from supporting hardware is much greater.  Cases in point are what I call "transition Vista machines".  When Vista first came out, many of the machines sold with this new OS came with hardware levels that were right on the edge of being able to handle it.  It might have been fine out of the box, but then after installing software that added more to the TSR list, many were left with sluggish machines.  When someone brings me one of those early Vista machines for a reinstall, I take that into account and might recommend at least a max-out RAM upgrade. Also - if I had a choice of upgrading on top of an existing OS or installing a new system fresh, I would always install fresh. So yeah... if you can, I recommend a reinstall of XP.

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