MagicJack bill - Is this for real?

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Anonymous Visitor
MagicJack bill - Is this for real?

Dear customer:
This is not a bill, but a choice for you as described below. If you decide you will not pay, you do not have to take any action.
Due to recent changes, MagicJack will start to charge for 911 services for 911 capability. If you decide to continue to receive certain limited 911 calling privileges as described in our TOS, you will need to go to and fill out the necessary forms and give new debit/credit card information.
magicJack will not profit by collecting these pass through charges for the 911 authorities.
The charges will be billed annually by email and may cost anywhere from $6.00 to over $60.00 a year. On average throughout the country it will cost about $12.00 a year.
magicJack will provide limited exceptions for hardship cases for people who made a 911 call before July 1, 2013 and will post notification or email these certain customers later concerning the eligibility.
These unfortunate changes were made necessary because certain emergency 911 Districts in certain jurisdictions requested we attempt to bill on their behalf and benefit.



Re: MagicJack bill - Is this for real?

I can't say for sure if it's real or not, but I am leaning toward "yes" ..
I know that many municipalities charge 911 taxes and fees which are usually on your phone bill. No reason why VOIP users should get a free ride.

Since they arent asking you for any information, and tell you to go to the website (assuming any link actually goes there, not some fake website) I'd say it's legit.. But, DONT CLICK ANY LINKS (if it came via email) go to the way you normally do (via bookmark or by typing it in) and see if the option for the forms it mentions are there.

Re: MagicJack bill - Is this for real?


Re: MagicJack bill - Is this for real?

 I'm guessing yes as well. I would just call Magick Jack's main customer service number to verify its legitimacy first.

I know I get a $1.00/mo surcharge on my phone bill each month for 911 service.

Re: MagicJack bill - Is this for real?

You also get a bill every month. MagicJack is a flat fee service, which has always required and included 911 service. Magic Jack has raised their price from $19.95/year to $35/year, plus they want you to pay for the 911 now.

This is not "pass through". Thats like saying your car only costs $800 because the other $30K is "pass through" on the cost of manufacturing it. MagicJack is required to include 911 service. It's part of their product. If you have to pay for 911 service, then the $35/year claim is a ruse.

Bill Thomson
Re: MagicJack bill - Is this for real?

Looks to be legit.
Copied/pasted from the MagicJack Terms of Service webpage:

911 Billing – Additional Fees We have agreed with certain emergency communications districts to bill you via e-mail to collect the charges imposed by them for your ability to dial 911 services. Such charges are in addition to any fees paid by you for the Device, the magicApp or the Services. It is important that you pay such charges pursuant to the instructions included in any bills you receive. If you do not pay this government-imposed charge, the emergency communications district in your jurisdiction may seek to collect any amounts from you directly. We do not profit at all from your 911 services and the funds we collect are turned over to the appropriate government authority pursuant to their requirements.

Go to the Magicjack website and view the TOS page to verify.

Re: Magic Jack bill

Thank you for patiently waiting Paul, as I have check it here your , you have receive a notification for you if you wish to have the 911 service on magicjack, it says that you are enrolled but you haven't charged on 911 service yet as long as you will not reply on the charges that was been emailed to you on your email account and if you wish to have the 911 service you just follow/reply the instructions that was indicated there on the email so that your address will have a request for the charges of where you are located. by the amount or charges of your state will be emailed after you will register your address on your account at magicjack then that is the time that you will be charged on 911 service and that is the time that your 911 service will be active. If you wish not to have a 911 service just simply disregard the email that you had received on your email account.

Anonymous Visitor
MagicJack 911

Are there charges for 911 calling if I have Magic Jack services?

Re: MagicJack bill - Is this for real?

Real or not they don't tell you till AFTER you reup which is a rip off. They say they don't profit but they do if I had known ahead that after I paid I would get a bill for an additional 12 I would have NOT reuped. The service magic jack provides is pretty poor and I would not use it to call 911. I have had it for 8 years for long distance but and probably won't reup when this year is up after this arm twisting for more money!

Re: Magic Jack bill

I just got off the phone with a MagicJack rep. Actually 2, I hung up on the first one for not listening to what I was saying. Anyway my case is slightly different because I usually get new devices every other year with new numbers but also have been using Magic Jack for over six years when it was $19.99. This time I let my Dec. 2017 subscription expire and renewed in Jan. 2018. I went on line to register and inadvertently clicked on 911 services and contacted them to say that was an accident and was told not to worry about it. I haven't even plugged my device into my modem since setting it up, and if I use it at all it will be to send/receive a fax.
Well the rep that I spoke with today said that they were contacted by those that collect these fees to send out the email to their subscribers and yes the link is real. He also said that if I didn't want to pay it I don't have too. I said everything to the rep that others had mentioned above but he said this is new etc and they won't come after me. I can only assume that what he was trying to say is that no agency knows who we are and they received a blanket letter to send to their subscribers. Like one of the other writers I believe in supporting EMS and school services (even though I live in an age restricted area without schools) but again this is supposed to be a "package" deal. So bottom line, no he wouldn't send me an email to confirm what he just said and yes I personally wouldn't take play games and have me $6 or so dollars become $20 by way of fines.

Rev. George
Re: MagicJack bill - Is this for real?

It is a lot of horse (you know what?)
Phone associated carriers in (corporation) are responsible to provide within the billing, a basic 911 charge and include as such the 911 call option in the billing, inclusive of taxes and government fees. Magic Jack is not performing these actions and I personally do not use the service on a consistent basis and would never rely on an internet phone when my landline phone is sitting directly in front of me and for which I pay the fee, (911) inclusive of my bills..
I never requested that feature, but, was requested to provide my information when I first signed up for the service.
I am contacting the F.C.C. regarding the legality and will post later.


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