Possible Stolen IP Address

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Roxanne
Re: Possible Stolen IP Address
My father thinks that someone has hijacked his IP. When he looks at his IP settings in Windows, it flat out tells him it is being shared with Bob Jones (whom he does not know). His ISP using dynamic IP addresses, but multiple reboots have not fixed the issue. This Jones person has been spamming folks, and Microsoft shut down dad's Hotmail account because it looked like he was the one doing the spamming. He says he spoke to Microsoft on the phone and they explained that's why they shut down his account. My dad is not terribly computer literate, and I can usually fix his problems remotely, but I've never encountered anything like this before. I'm going to suggest he try the rebooting the router trick mentioned above. Any other thoughts or ideas would be greatly appreciated.
hubby
Re: Possible Stolen IP Address

his computer is almost certainly infected with malware.. no reboots are going to help. The computer will need to be cleaned and disinfected.. or thrown away and replace with a Mac :)
His hotmail account and other accounts may have also been compromised. it might be time for professional help.

Oppsnowwhat
Re: Possible Stolen IP Address
Verizon cell phone not working, called Verizon support from phone number gotten off web. Support said my IP address had been hacked and someone was using data from my smart phone's data right now (cell phone uses my IP address thru wifi, they said). Talked me into letting them on my computer to check this out. Four IP addresses were active and one did not begin with the same first 3 numbers (IP addresses are given by area of location, they said). Said someone was trying to hack into my hard drive as we spoke. Did not as me to shut off wifi or computer, so I did anyway. Said a "white hat technician" would have to clean up my apple computer. They would have to contact the white hat technicians for me. Likely cost about $400. Thru Apple it would cost 6x more. They had access to my computer for about 5 minutes. Called ISP - they said by turning back on my computer and wifi, I had changed my IP address. What else do I need to do? How much damage can be done by Alex and Steve - likely Raj and Amad (spoke with accents).
hubby
Re: Possible Stolen IP Address

So, to be clear and to avoid confusion for other readers. Your IP did not get hacked or stolen.. Your computer did (so they say). IP addresses do not get 'hacked'.
The rest of this story seems very suspicious and improbable.
1) You called Verizon mobile support and they had a computer expert ready and waiting, with the required systems to remote-in to your computer? Verizon Mobile does not do computer support!
2) They could see/tell that someone was trying to "hack into your hard-drive"? and how, exactly could they see/know tell this?
3) A "white hat technician"? W T F?! That's not even a (professional) thing! Verizon does NOT have a staff of "white hat technicians!"
4) Through Apple would cost 6x more? How do they know? Did they even tell you what was 'wrong' ? Do they have access to Apple's pricing?

You got scammed (sounds like you realize this) I would LOVE to know what number you dialed and where, exactly, you got it from. If they really had access to your computer, the risk of "damage", meaning they could have planted who-knows-what on your computer, is great. Even if your IP address has changed, if they planted something, you're screwed.

Were you able to watch the screen and see what they were doing, or were they just saying a lot of fancy technical stuff to scare you? Did they ask you for any passwords to the computer?

ggootee
Re: Possible Stolen IP Address
I just did the exact same thing and I finally told him I was uncomfortable with him being on my computer especially when I was calling for my Verizon phone. Should I worry he did something to my computer??
Visitor A
Re: Possible Stolen IP Address

The same thing happened to me yesterday.My PC Google Chrome and g-mail acct . were working intermittently and the searches on Google Chrome were very slow. I went online through Yahoo and got a help number page immediately with #'s for gmail problems,google Chrome problems,etc. I called this #-888-608-4414 and got a tech with an accent who gave me the same story and showed me that 15 people were getting info through my computer ( yes, through logmein123).They said I was a victim of cybercrime and all my banking info ,etc, was out there right now.
Long story on why it was absolutely necessary that I let them fix this right now and that I would be working with the FBI.NSA,etc. Cost $300.I actually didn't believe this, called a friend of mine with a clean computer and asked her to find an official Google help phone #. She gave me several she found, including 844-202-5571. A message said due to heavy calls they were unable to help me . The next one was 800-986-6450. Same story, just much less scary without mention of FBI, etc. They "worked " from 3:30-11:45 and charged me $400.I stopped them once and told them I believed it was a scam and a supervisor in India reassured me, gave me the name of the home office and a number to call there. I talked to someone there who assured me this was legit. Needless to say, with more time to check,I have learned of others who had this same thing.
I also figured out you cannot call Google for support. I don't want to name the "home office "of the 2nd one until they post the charge so my credit company can deny it. I'm told by the another person this happened to that they have infiltrated my computer and I will have to buy another computer. I hope you can save someone else from going through this and let me know if you can find anything out on these numbers. I used reverse look up on white pages and a comment posted is "this guy is a crook".

Thanks,wish I had found you earlier. M

Visitor A
Re: Possible Stolen IP Address
You posted my first comments 8/3 about my IP being "stolen". Ok, I went out and bought a Mac yesterday. Shall I assume the techs that I paid $400 to , downloaded malware? Is there anyway to get that computer "clean" and donate it? I have unplugged the computer from the router and I am using my iPad until the Mac arrives and info is transferred. M
hubby
Re: Possible Stolen IP Address

you can format the computer which will reinstall the operating system fresh, like the first day you bought it, then donate it.

Anonymous Visitor A
Re: Possible Stolen IP Address

Thanks for your help. The company that scammed me posted the charge for $400, withdrew it, reposted it in 2 days, and withdrew it again. My credit card company said they've probably given up and time is running out for them to post that charge. If they do ,I will have several months to dispute the claim. So at least I'm not out the $400. But the anxiety, lost hours and buying a new computer.... sure hope the Mac is great and "vaccinated".
My Microsoft Essentials Secuurity for viruses and spyware is not finding anything. Is this reliable or is there something that could be planted and undetectable to this program?
M

hubby
Re: Possible Stolen IP Address

no antimalware software is 100% reliable! yes, it is very possible there is something there, not detected..

You will be MUCH SAFER using a Mac, as it is immune to 100% of the Windows viruses and malware.. BUT, it is not immune to you allowing something bad to happen.. As i'm sure you've learned through this ordeal.

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