unable to reset my hotmail acccout

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ashbo86
unable to reset my hotmail acccout

Someone please help!!!! My boyfriend cant access his Hotmail account.
I've followed all the usual steps, I cant get an access code because its a old email they will send it to and he doesn't have access anymore. We've tryed filling out a report using my email as a contact email and the report came back saying that we don't have enough information because he doesn't send emails or have a Xbox live account!!!

please please please help!!! His iphone has gone mad and erased all his contacts from the device and everything from icloud!

We are having a little melt down here help help help

   

hubby
Re: unable to reset my hotmail acccout

Hotmail/Microsoft only gives a few options to recover an email account, if after carefully reading and following the instructions, those recovery options aren't working for you, I'm not sure there is much else you can do.

As for your iPhone going "mad".. I've never seen/heard/read about an iPhone just mysteriously erasing all contacts, but you should be able to easily restore them from a backup that he's made either in iCloud, in iTunes, or just a manual backup.

ashbo86
Re: unable to reset my hotmail acccout
The Iphone has perplexed everyone after being onto tech support. They have said the data is "lost" and will cost 9 euro to retrieve it as its gone from icloud also??? He got back photos and apps though, notes where also gone!! Its like y2k in the house (joke:) I've followed Hotmail instructions to a "T" and i just get a reply saying not enough info, but i dont have any more info. He doesnt send emails so i have no adresses and no Xbox live account!! Its very anoying!!

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