can't use any virus protection

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mblair
can't use any virus protection

Hi I am new and would greatly appreciate some help. I have a dell dimension 2400 and I can't use any virus protection at all. I can't run any live updates. I can't download virus protection it will come back as a error not a valid win32 application or it will tell me that the internet has disconnected when it really hasn't been disconnected. If I try a cd I can install it but it won't let me run updates, it's very frustrating. The Dell Tech guy came and put a new modem in and said that it should work but it doesn't and now my warranty has expired.Can any one help I have spent many months trying to fix this.

   

   

p to the izzle
Re: can't use any virus protection

Some programs will let you download updates and burn them to cd on a separate computer. Then you can install from file on the problem computer from the cd.

mblair
Re: can't use any virus protection

I can not download onto my computer and if I try a cd then the cdrom suddenly can't see a cd in the derive. I know the drive works it plays other cds. Is there a way I can manually find out if I have a virus?

hubby
Re: can't use any virus protection

Maybe try the free HouseCall scan..
also, even though i doubt it will work for you, see if you can get Microsoft's new antivirus system.

I think it is safe to say that you DO have some form of malware (virus) on your computer.. This is part of the joy of using Windows! Sadly, you may have to resort to professional help.

Anonymous Visitor
Re: can't use any virus protection

I forgot to mention that I downloaded protection from another computer on a cd but my computer doesn't recognize the cd drive. It plays cds but not ones that I download on to I just figured it was because of a virus?

hubby
Re: can't use any virus protection

Either that computer is falling apart, or you've got the virii, baddd..
Have you tried doing a full-restore from the system restore CD ?

mblair
Re: can't use any virus protection

I have tried sytem restore and a clean boot. Istill can't use any protection or download anything that would improve performance, I can download other unimportant things and run other cds but nothing will work if it is intended to help fix my computer.

p to the izzle
Re: can't use any virus protection

Boot virus? Have you tried booting into safe mode then installing and updating Malware bytes? 

mblair
Re: can't use any virus protection

I can use safe mode but I can not istall the malware bytes because it won't let me install it and I can download it from another computer and try to install it but it won't recognize that there is a cd in the drive and I know it works.
I can use system restore but somethings it wont let me do in safe mode.
If I can't download or put protection on my computer with a disk what can I do?
I do have a norton cd it will let me install that but that is it; it will not run virus definitons? What can I do? If I do a clean install I still have the problem.

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