Windows Vista Help

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bella_xo_babe
Windows Vista Help

I recently installed Windows Vista and when I go to shut off my computer, a blue screen appears and it restarts! Why is this happening and how do I shut off my computer properly?

   

   

Archangel629
Re: Windows Vista Help

Well, if it is the "Blue Screen of Death" you are pretty much S.O.L. In order to figure out if that is it, it should be a blue screen with white letters, usually saying something about a physical memory dump. Keep in mind that this will often times cause your computer to never start properly. Should you luck up and get it to start, I doubt you'll have another chance. If you can't get it to start whatsoever, even after using your setup disc to try and repair the installation, there is still a way to retrieve data that could be potentially lost. Look up something called a LiveCD. It is a version of Linux run entirely on a disc that you put in your computer when it boots. You have to keep this disc in the entire time, so keep in mind you will need another drive (internal or external burner) in order to get the data you need. If you have any questions, feel free to post on here. I recommend Knoppix for this, though.

PatO7
Re: Windows Vista Help

A few questions:

Does the BSOD (blue screen of death) say anything on it?

Are you doing a dual boot or just vista?

And does your hardware meet all of the minumum requirements for vista? One possibility is that it could be your video card, I've read similar situations.

bella_xo_babe
Re: Windows Vista Help

The blue screen says something about new hardware recently being installed, but I never can read it because it disappears in 5 seconds as it begins to restart. I have tried my old shut down method and it appeared, and then the vista way. And yes, my hardware met all of the requirements.

PatO7
Re: Windows Vista Help

Have you recently installed new hardware? Try last known configuration if you can get into safe mode, maybe the file ntkrnlpa.exe is corrupted. Try to write down the error message and code on the BSOD, it may take a few tries. But do remember that turning off and on your computer does put alot of stress on the system.

bella_xo_babe
Re: Windows Vista Help

The only hardware I last installed was Vista.

PatO7
Re: Windows Vista Help

EDIT : u can disable automatic restart so that you can write down the error message from the blue screen of death. That would make it easier to figure out what we are dealing with. Disable automatic restart within windows this way:

Right click My Computer | Properties | In the left pane click Advanced
System Settings | Advanced tab - Startup and Recovery - Settings. Under
System failure uncheck Automatically restart.

And here is a helpful article I found... http://www.vista64.net/forums/vista-general/34101-shut-down.html

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