Windows will not completely shut down

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jaydee_34
Windows will not completely shut down

I have Windows XP installed on my desktop. Before re-installation, I completely wiped the hdd (hard drive) (files, OS...everything).
I re-installed windows XP and it STILL hangs on shutdown. I cannot figure this out. I ran all the updates required, all patches (hotfixes) that were recommended and nothing has worked.

The computer will log off and get to the "windows is shutting down" screen then freezes. No mouse movement or CTRL ALT DEL I have to manually turn it off and I don;t see how that can be good for the computer.

Any thoughts or ideas on how to resolve the problem? It's benn driving me crazy for months!

Thank you in advance

   

   

hubby
Re: Windows will not completely shut down

Have you tried booting into Safe Mode, then seeing if you can shutdown normally? If so, then the problem is likely driver related.

Have you checked to make sure you have the most current drivers for all of your hardware, including the motherboard, and updated BIOS ?

jaydee_34
Re: Windows will not completely shut down

Even in safe mode it will not shut down correctly. I do upgrade BIOS? Don't I have to get a new motherboard for that?

hubby
Re: Windows will not completely shut down

How you update the BIOS depends on the computer/BIOS manufacturer. Some manufacturers make it easy - for example, Dell allows you to download a program that does it all for you. Remember, that there is no guarantee this will solve the problem - just one of the bazillion possibilities.

What brand/model PC is it?

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